Evergreen Posting - Senior Network Technician
Evergreen pipeline posting for a Senior Network Technician in Colorado Springs doing hands-on enterprise network work: physically installing and configuring Cisco switches, routers, firewalls and wireless, terminating fiber/Cat6 cabling, troubleshooting L1-L3 issues, and acting as first responder on ITSM/ServiceNow tickets.
- Compensation
- Not disclosed
- Location
- Colorado Springs, United States
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- 3+ years
- Category
- Network engineering
- Posted
Skills
Must have
- 5+ years of experience as a Network Technician with at least a CCNA or CCNP
- 3+ years hands-on advanced Cisco switch configuration via CLI (L2/L3) in an enterprise environment: HSRP, RPVST, EIGRP, BPDUs, VLANs, trunks, VTP
- 3+ years of Cisco wireless support of WAPs and WLCs in lightweight mode with multiple SSIDs and WLANs
- Advanced troubleshooting of complex switching: spanning tree, VLANs, EtherChannel, and L3 routing protocols OSPF, EIGRP, BGP
- Advanced knowledge of single-mode/multimode fiber and Cat6 copper layer 1 troubleshooting using TDR and Fluke testers
- Physically install network assets (switches, routers, firewalls, testing devices) in network closets and data center cabinets
- Logically configure network switches and tools/testing devices
- Complete patching of circuits into switches
- Perform network closet clean-up, switch port optimization, and survey work
- Monitor and take action on network alerts from management tools
- Work with facilities on new build-outs: fiber/copper cabling, power, cabinets, racks, data closets; budget and compare vendor quotes
- Act as first responder to ITSM/ServiceNow problem tickets: customer contact, problem identification, corrective action, documentation, closeout
- Support network break/fix to restore service, meeting network SLA and performance measurements
- Customer-facing communication skills; take initial Tier 1 calls from customers and/or help desk
- Support after-hours and weekend change control maintenance windows as needed
- Ensure compliance with standard IT security rules and regulations
Nice to have
- Administer ITSM/ServiceNow network ticket queue; respond, update, and close Remedy incident tickets
- Administer network asset tool to assist in data integrity
- Administer network drawings and documentation tools
- Maintain organized network equipment storage areas
- Assist with network equipment RMA activities
- Update and maintain AutoCAD and Visio drawings
Full description
Join Our Network Services Talent Community!
JW
Affinity IT is continuously building connections with Network
Professionals who are interested in future roles
supporting secure enterprise network environments.
If
you have hands-on experience with physical network
infrastructure, troubleshooting, incident response, and
customer-facing technical support, we look forward to
connecting with you!
About This Pipeline
Applying to this evergreen posting places you into our talent
community for consideration as new Network Technician openings arise
that align with your background.
Senior Network Technician
- Five years or more of experience as a Network Technician with at
least a CCNA or CCNP. Performs identified Move/Add/Change (MAC)
activity to include all required network modifications both physical
and logical. May include moving/adding connection in network closet
and terminating port connections at the end location
(desk/office/conference room, etc.). May include necessary changes
within the switch to accommodate port activation.
- Perform as first responder to ITSM and Service Now problem
tickets. Can include a variety of duties to include customer
contact, problem identification, and research, taking corrective
action, acquiring additional support, documentation, and problem closeout.
- Support other network personnel as required with the
installation/modification of network infrastructure and components.
Support during off-hours and weekends may be required for
maintenance windows and break/fix.
- Monitors, controls, and isolates problems in a data communications
network. Monitors all network activity. Activates/deactivates
network lines according to established schedules. May perform first-
and/or second-level problem determination first level is help desk.
Interfaces with users and/or network vendors.
- Sets up and tests a variety of systems and hardware components
prior to field deployment. Analyzes failed equipment according to
established methods or procedures and determine whether equipment is
repairable in-house or must be returned to the vendor for repair.
Performs standard repairs and tests of components or equipment that