EVS Shift Manager, Offline Authentication

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

The EVS Shift Manager owns people and operational performance within an assigned site/operational scope, ensuring electronics verification checks meet safety, quality, productivity, and SLA standards while contributing to cross-location initiatives and implementing EVS-wide standards and strategy. This role goes beyond daily coordination: the Shift Manager is accountable for team performance, workflow optimization, resource planning, and cost efficiency, translating business priorities into operational execution.

The EVS Shift Manager is a role model for the entire team, driving continuous improvement, managing escalations, and building the capability of the team through coaching, development, and succession planning. They act as the critical link between frontline operations and management, ensuring alignment on priorities, risks, and long-term operational goals.

In this position, you'll

• Own full shift performance, including quality, productivity, SLA adherence, and cost efficiency.

• Oversee end-to-end verification workflows, identifying and resolving bottlenecks, risks, and process gaps.

• Plan and manage resourcing and capacity, including coordination of temporary workforce planning.

• Lead, coach, and develop team members, owning performance management, absence management, and succession planning.

• Own operational improvement projects within the assigned shift/site scope and support the implementation of broader EVS initiatives defined by the Strategic EVS Manager.

• Resolve complex and business-critical operational escalations independently, applying root cause analysis and corrective action planning.

• Make data-driven decisions, balancing cost, efficiency, and quality trade-offs under pressure.

• Align cross-functionally with other Shift Managers, Team Leaders, and stakeholders on priorities, risks, and expectations.

• Communicate team performance, risks, and improvement opportunities to management, escalating only business-critical issues.

• Champion engagement, operational consistency, and a strong safety and quality culture across the team.

• Provide operational input into the strategic development of EVS and translating agreed EVS priorities into operational execution.

Occasional responsibilities

• Lead or support cross-team and cross-location initiatives and change management efforts.

• Represent EVS operations in discussions with cross-functional stakeholders on projects, tooling, or process changes.

• Step in to cover other shifts or locations as operational needs require

Interests, constraints, difficulties of the position

• High accountability for team KPIs, SLAs, and cost outcomes.

• Requires balancing daily operational demands with strategic, longer-term priorities.

• Frequent problem-solving under pressure, including business-critical escalations.

• Moderate level of travel and/or remote coordination between multiple hub locations as required.

• Shift work may be required depending on operational needs.

• Requires strong composure and adaptability amid shifting priorities and organizational change.

About you Knowledge:

• Expertise across a wide range of EVS categories, with additional technical grounding in areas such as basic automation, coding, or electronics engineering.

• Broad understanding of policies, processes, and business priorities across the operation. Hands-on experience in electronics repair/testing, supported by relevant education or technical training.

Skills:

• Advanced operational troubleshooting and problem-solving.

• Root cause analysis of performance and workflow issues.

• Resource and capacity planning, including temporary workforce coordination.

• SLA ownership and monitoring.

• Cost efficiency management and cost/efficiency trade-off assessment.

• Data-driven decision-making.

• Project ownership, from planning through implementation.

• Risk identification and mitigation.

• Strong people management, including coaching, performance management, and succession planning.

Behavioral Skills:

• Strong leadership and role-model behaviour.

• Strategic and critical thinking. High ownership and accountability.

• Clear and confident communication.

• Strong mentoring and coaching ability.

• Reliability and punctuality.

• Adaptability in the face of changing priorities.

• Strong change management capability.

• Ability to translate operational needs into strategic priorities.

Work perks

• The opportunity to benefit from our share options programme

• 25 days of paid annual leave

• The necessary IT equipment

• Mental and emotional health support

• Frequent team-building events

• A daily lunch allowance

• Gym Membership subsidy

• A personal monthly budget for shopping on Vinted

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Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The annual gross salary for this position is: €41.000 EUR