Excell - Customer Service Representative

About us

Excell Battery an Ultralife Company is a global leader in the design and manufacture of advanced power solutions, communications, and electronics systems. We serve customers across the government and defense, medical, safety and security, energy, industrial, and robotics markets. With operations throughout the Americas, Europe, and Asia, we are strategically positioned to support customers around the world.

Position Summary

The Customer Service Representative role is a key link between our company operations and our customers. With an in-depth understanding of our processes and systems, a customer service representative will be responsible for providing internal and external customers prompt and accurate service by accessing information from multiple sources within the organization. Reps should be building relationships by answering questions, providing guidance, removing obstacles, and resolving issues.

Essential Responsibilities:

• Customer Support: Provide timely and effective support to customers via phone, email, and chat.
• Issue Resolution: Address and resolve customer inquiries, complaints, and issues with professionalism and empathy.
• Order Entry: Enter Customer Purchase orders into ERP system
• Logistics Coordinator: Work with shipping and production to schedule, coordinate, and expedite customer orders including working with various freight forwarders to ship products around the world.
• Invoicing: Invoice orders as they are shipped to customers
• Administration Duties: Other duties as required to maintain excellent customer service
• Team Collaboration: Work closely with other team members, including outside sales representatives, to ensure a seamless customer experience.
• Follow-Up: Ensure follow-up on unresolved issues and customer inquiries.

Qualifications:

• HS diploma or equivalent
• Experience in a similar type of customer service position (previous Sales Support or Sales experience is strongly preferred).
• Professional, business-oriented approach while maintaining customer focus.
• Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems preferred.
• Excellent communication skills, both written and verbal.
• Professional, business-oriented approach while maintaining customer focus.
• Strong analytical and problem-solving skills.

Why Join Ultralife?

At Ultralife, you'll join a collaborative team where your contributions directly impact the company's financial operations and customer experience. We value accountability, continuous improvement, and teamwork while providing opportunities for professional growth within a global organization.

Equal Opportunity Employer

Ultralife Corporation is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees are valued and respected. We celebrate diversity and provide equal employment opportunities to all qualified applicants.

If you require reasonable accommodation during the application process, please contact Human Resources at 315-332-7100.

Compensation

The anticipated pay range for this position is intended as a general guideline and is not a guarantee of compensation. Individual offers are based on several factors, including job responsibilities, education, experience, knowledge, skills, internal equity, market data, and applicable law.