Executive Assistant, Customer Business Operations & Office of the CEO Support

Position Summary

The Executive Assistant is a strategic administrative and operational partner who provides high-touch, proactive support across a high-impact dual mandate:

• Direct executive support to Senior Leadership within the Customer Business Operations (CBO) organization, driving business rhythms, project coordination, presentation creation and communications, and day-to-day administrative excellence.

• Operational co-pilot to the Senior Executive Assistant to the CEO, assisting with executive operations, CEO scheduling and visitor logistics, and special executive projects.

This role goes beyond traditional calendar and travel coordination; it requires strong project coordination skills to track strategic operational initiatives, as well as advanced presentation design capabilities to craft executive-ready decks for business reviews, all-hands meetings, and leadership forums. The ideal candidate exercises exceptional judgment, independent initiative, emotional intelligence, and absolute discretion with confidential information.

Primary Duties & Responsibilities

Customer Business Operations Senior Leadership Support

• Executive Calendar & Time Management: Proactively manages complex, shifting calendars across multiple time zones; anticipates conflicts, prioritizes critical meetings, and protects focus time for strategic priorities.

• Travel & Itinerary Management: Coordinates comprehensive domestic and international travel arrangements—including flights, accommodations, ground transportation, and detailed trip dossiers. As well as processing visas as needed.

• Meeting Orchestration & Briefing: Prepares leaders for daily engagements by assembling agendas, pre-reads, briefing materials, and background context. Attends key staff meetings to capture minutes, action items, and follow-through deliverables.

• Executive Bandwidth Optimization: Supports leaders with high-priority ad-hoc tasks, logistics, and professional convenience requests (e.g., managing off-schedule appointments, coordinating specialized itineraries, and managing sensitive personal-professional crossover logistics) to ensure seamless day-to-day focus.

• Expense & Budget Administration: Prepares and reconciles complex monthly expense reports accurately and promptly in compliance with company travel and expense policies. Coordinates vendor purchase orders, invoices, and departmental paperwork as needed.

Project Management & Operational Rhythm

• Cross-Functional Initiative Tracking: Partners with CBO leadership to monitor operational deliverables, tracking milestones and dependencies for critical initiatives (e.g., Quarterly Business Reviews, operational planning cycles, and system rollouts).