Executive - Business Channels (Operations & Customer Service)

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

Operations

· Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.

· Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer.

· Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management.

· Execute the SST custodian duties as and when required including weekends/public holidays.

· Maintain and exercise control over assigned keys and combination including updating of registers.

· As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing.

· Override/authorize over the counter transactions based on limits assigned by the Bank.

· Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc.

· Perform checking of assigned reports for review and error identification.

· Execute branch RCSA based on monthly modules rolled out as a component of operational risk management.

· Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews.

· Process transactions for the branch as and when required in a timely and accurate manner.

· Comply with Bank’s internal SOPs as well as statutory & regulatory compliance.

Sales & Service

· Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening.

· Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes.

· Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable.

· Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.