Full description

We are seeking a customer-focused Call Centre Agent to handle inbound and/or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience. This role required excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

Answer incoming calls and respond to customer queries in a timely and professional manner.

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain a thorough understanding of company products, services, and policies to provide accurate information.

Process customer requests, orders, and transactions as required.

Document all call information accurately in the system for future reference.

Meet or exceed performance targets, including quality, productivity, and customer satisfaction.

Collaborate with team members and supervisors to improve customer service processes.

Key Requirements:

Previous experience in customer service or a call centre environment is preferred but not mandatory.

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Ability to handle stressful situations and remain calm under pressure.

Basic computer skills and proficiency in CRM software or call centre systems.

Willingness to work in a fast-paced, high-volume environment.

Flexibility to work in shifts, including weekends and holidays, if required.