Executive Director, Service Delivery - Public Sector
Compensation
Not disclosed
Location
PA-CLIENT-STATE
Work setup
Not specified
Seniority
Not specified
Employment
Full time
Experience
Not specified
Category
Not specified
Posted
Skills
business-development
performance-management
sdlc
Must have
Bachelors’ Degree in Business, Information Technology or related field preferred
5-7+ years of experience in IT Account Manager, Technical sales or Technical Delivery in a public sector environment
Must have experience with direct oversight and/or delivery of large public sector initiatives
Experience with public sector procurement: RFP cycles, cooperative contracts, and SLA-based managed services
Strong background in managing customer expectations
Highly skilled at building strong relationships and understanding of business requirements
Experience and understanding of IT service issues such as IT productivity, performance management, service level management, quality, and rework metrics, SDLC
Experience and ability in shaping and positioning RFP’s
Strong interpersonal, written, and oral communication skills with a proven ability to influence others
Must be comfortable operating in a fast paced, changing environment
Ability and willingness to travel approximately 25-30% to support State and Local Government client engagements, business development activities, executive meetings, and industry events
Nice to have
Direct experience supporting, consulting to, or delivering technology and managed services solutions within State and/or Local Government environments
Sales support experience in complex technical environments
Full description
Executive Director, Service Delivery - Public Sector
Req number:
R8713
Employment type:
Full time
Worksite flexibility:
Remote
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Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Executive Director, Service Delivery- Public Sector ready to take us to the next level! If you have experience leading overall delivery and ensuring quality services for State and Local government accounts and are looking for your next career move, apply now!
Job Description
CAI is looking for an Executive Director, Service Delivery - Public Sector focused on State and Local Government accounts across the Country. This individual will be responsible for leading overall delivery and ensure quality services for State and Local Government accounts, projects and initiatives. Additionally, this role would support vertical sales, business development and building new customer relationships at a national level. This is a full-time, remote opportunity that does require 25-30% travel.
What You’ll Do
Service Delivery Performance
Lead the Delivery organization to achieve excellent customer satisfaction
Utilize CAI tools and methodologies with SLA’s for all managed engagements
Own end to end day-to-day delivery execution across all accounts and services within the vertical
Identify and execute expansion and renewal opportunities within existing accounts
Consulting
Provide strategic advice to customer stakeholders and individual senior consulting on key projects, as needed
Oversee and execute assessments and engagement transitions
Provide support to and serve as internal escalation point for delivery and account managers
Delivery Oversight
Build relationships with customers and position self as CAI delivery liaison
Ensure that periodic account reviews are conducted and critical issues are addressed
Provide timely and effective solutions aligned with client needs
Sales Support
-
Provide support for the Sales team with presentations, briefings and customer calls
Provide technical leadership for RFP responses and proposals
Provide project scoping support and SOW creation
What You’ll Need
Required:
Bachelors’ Degree in Business, Information Technology or related field preferred
5-7+ years of experience in IT Account Manager, Technical sales or Technical Delivery in a public sector environment
Must have experience with direct oversight and/or delivery of large public sector initiatives
Experience with public sector procurement: RFP cycles, cooperative contracts, and SLA-based managed services
Strong background in managing customer expectations
Highly skilled at building strong relationships and understanding of business requirements
Experience and understanding of IT service issues such as IT productivity, performance management, service level management, quality, and rework metrics, SDLC
Experience and ability in shaping and positioning RFP’s
Strong interpersonal, written, and oral communication skills with a proven ability to influence others
Must be comfortable operating in a fast paced, changing environment
Ability and willingness to travel approximately 25-30% to support State and Local Government client engagements, business development activities, executive meetings, and industry events
Preferred:
Direct experience supporting, consulting to, or delivering technology and managed services solutions within State and/or Local Government environments
Sales support experience in complex technical environments
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-JE1Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$190,000 - $225,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.