Full description

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a F&B Team Leader, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

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Providing a warm, personalized welcome to every guest, ensuring an elevated and memorable experience.

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Hosting (breakfast), coordinating and managing table reservations, optimizing floor plans to enhance guest satisfaction and operational efficiency. Collaborate seamlessly with the service team to ensure flawless execution of our luxury service standards.

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Assist in the planning and coordination of special events and group bookings, ensuring every detail aligns with our brand's commitment to excellence

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Perform administrative duties, including updating reservation systems, generating reports, and managing guest communications with the utmost professionalism.

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Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.

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Communicate information to manager/supervisor by documenting pertinent information in appropriate department.

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Monitor dining rooms for seating availability, service, safety, and well-being of guests.

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Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.

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Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

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Maintain cleanliness of work areas throughout the day, practicing clean-as-you go procedures.

About You:

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An up-to-date RSA

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Relevant experience in a similar role

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Working rights in Australia

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Enthusiastic to escalate your career

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Self-motivated, driven and energized in a fast-paced environment

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Armed with smart solutions and a can-do attitude

Our Benefits:

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Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

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Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

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Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

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Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

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Opportunity to receive Employee Referral Incentives and get paid for working with your friend

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Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.