F & I Manager

Job Summary

The role of the F&I Manager is to make credit decisions, submit deals to the company lenders for approval and help bridge disconnects in the sales process.

Essential Function

• Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
• Work directly with employees and customers to develop relationships
• Determine customer financing needs and payment options based on a consultative interview process
• Present a fully transparent pricing menu to customers detailing their financing options and products
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
• Follow up with customers to ensure satisfaction
• Build rapport with customers to create a base of referrals
• Set and achieve targeted sales goals
• Gain superior product knowledge to effectively help customers
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy

• Collaborate with Sales and F&I Managers to negotiate sales price, including tax, trade-in allowance, license fees, discounts, and financing or lease requirements

• Complete all necessary paperwork and arrange delivery and vehicle registration

• Provide an exceptional customer experience to drive loyalty

Qualifications

• Bachelor's degree and or 5 years of prior experience preferred.
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Highly detail-oriented and organized
• Prior sales experience preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Travel Requirements

Typical Physical Activity

The environment will be a typical air conditioned office that is adjacent to a heavy machinery shop. There may be exposure to loud noises, small quantities of chemicals, and dust.

The F&I Manager must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.