Facilities and Building Manager
- Compensation
- Not disclosed
- Location
- Middlesbrough, England, United Kingdom
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Strong experience in facilities management, building operations or a comparable operational environment, ideally within an occupied commercial building
- Experience coordinating hard and soft facilities management services, including planned and reactive maintenance, building services and specialist contractors
- Confidence in managing contractors, consultants and external service providers, setting clear expectations, monitoring performance and pushing for issues to be resolved in a timely and compliant manne
- A sound working understanding of facilities compliance, statutory requirements, workplace health and safety, risk management and business continuity
- Experience managing service standards, SLAs, helpdesk performance and service data to identify recurring issues, manage risks and improve delivery
- People management or supervisory experience, with the ability to lead and develop an operational team, set clear expectations and maintain reliable service coverage
- Commercial awareness, with experience managing budgets, procurement, contracts and supplier costs, alongside identifying opportunities to improve efficiency and value for money
- Strong organisational and problem-solving skills, with a practical approach to troubleshooting issues, managing competing priorities and balancing planned work with reactive demands across multiple sy
- An action-oriented and resilient approach, taking ownership of outstanding issues, working through challenges and following actions through to completion, even when progress takes time
- Strong communication and customer service skills, with a commitment to keeping the Facilities Helpdesk updated, prioritising requests appropriately and understanding the impact facilities issues have
- The ability to use operational, building and financial data to monitor performance, identify risks and make informed recommendations, while coordinating the workload of the team and external suppliers
- A proactive, improvement-focused mindset, with high standards and a genuine interest in creating a safe, comfortable, accessible and welcoming workplace, while improving building efficiency, sustainab
- IWFM Level 3 Certificate or above, another recognised facilities qualification, or equivalent relevant experience
- IOSH Managing Safely, or willingness to obtain it within an agreed timeframe
- Working knowledge of Building Management Systems and their use in monitoring building performance
- Fire-safety and CDM 2015 knowledge appropriate to the role and to managing contractors and minor works; relevant training is desirable and can form part of an agreed development plan
Full description
We’re looking for a Facilities and Building Manager to join our award winning team in Middlesbrough (UK), home to the beautiful North Yorkshire coastline and countryside.
As Facilities and Building Manager, you will be responsible for the day-to-day operation of Double Eleven’s Boho X studio, ensuring the building is safe, compliant, well maintained and provides a high-quality experience for employees, visitors and partners.
You will lead our in-house Security team, oversee the Facilities Helpdesk, manage facilities and security budgets, and ensure our external facilities management suppliers deliver to the required standards. Alongside day-to-day operations, you will identify risks, maintenance and investment needs, and opportunities to improve efficiency, working with technical specialists and senior stakeholders to plan and deliver improvements.
Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.
We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch.
As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76.
Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other. We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.
On this occasion, we’re unable to sponsor a visa for this role.
What you’ll be doingFacilities operations and building performance
- Take day-to-day responsibility for the safe, effective and well-presented operation of our Boho X studio
- Coordinate planned and reactive maintenance, ensuring issues are prioritised, communicated clearly and followed through to resolution
- Manage the Facilities Helpdesk, ensuring requests are acknowledged, prioritised and resolved within agreed timeframes - monitor performance and identify recurring issues or opportunities to improve the service
- Coordinate routine inspections, operational checks, emergency exercises and facilities input into business continuity arrangements
- Develop and maintain a forward plan for facilities operations, covering planned maintenance, compliance checks, building improvements and upcoming requirements