Facilities Helpdesk Administrator - Shift
Facilities helpdesk administrator at Broomfield Hospital in Chelmsford: answers calls, logs jobs in the MAXIMO FM system, gives customers progress updates, and provides general admin support. Full-time 37.5 hrs/week on a rotating 3-week day/night shift pattern; needs strong communication, admin skills, and Microsoft Office.
- Compensation
- Not disclosed
- Location
- CHELMSFORD
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Strong communicator able to liaise with colleagues and clients
- Committed team player
- Excellent administration, organisational and problem-solving skills
- Good working knowledge of IT with experience of using Microsoft Office
- Evidence of the right to work in the UK
- Willingness to work rotating 3-week day/night shift pattern including bank holidays
Nice to have
- Experience in a similar role
Full description
Equans currently has an exciting opportunity for a Facilities Helpdesk Administrator - Shift to join our helpdesk team at Broomfield Hospital in Chelmsford. This is a full-time permanent role working 37.5 hours per week, Monday to Friday on a rotating 3 week shift pattern of days and nights: 6am to 2pm, 2pm to 10pm and 10pm to 6am including all bank holidays. **
What will you deliver?
- Reporting to the Helpdesk Supervisor
- To provide a proactive and professional FM Helpdesk service to our client at Broomfield Hospital
- To respond to calls and log jobs onto the computerised facilities management software system (MAXIMO)
- To provide updates and feedback to customers regarding the progress of their requests
- To provide general administration support
- Working 37.5 hours per week, Monday to Friday on a rotating 3 week shift pattern of days and nights: 6am to 2pm, 2pm to 10pm and 10pm to 6am including all bank holidays.
Who are you?
- Ideally, will have experience in a similar role
- Will be a strong communicator with the ability to liaise with colleagues and clients
- Will be a committed team player
- Will have excellent administration, organisational and problem-solving skills
- Will have a good working knowledge of IT with experience of using Microsoft Office
**What can we offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to X1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.