Family Support Staff - Massillon, OH

At Paquelet, we believe every family deserves compassionate care during one of life's most important moments. We are looking for a caring, dependable, and service-minded individual to join our Massillon, OH team as a Family Support Staff member.

This role is perfect for someone who enjoys helping others, takes pride in providing exceptional customer service, and is comfortable working in a professional environment where no two days are the same. You'll play an important part in supporting funeral services, assisting families and guests, maintaining our facilities, and helping with the many behind-the-scenes tasks that allow us to provide meaningful experiences for the families we serve.

What You'll Do

• Assist funeral directors and staff during visitations, funeral services, and memorial gatherings.

• Welcome and guide families and guests throughout the funeral home.

• Help prepare chapels, visitation rooms, vehicles, and service areas.

• Drive company vehicles as needed and assist with transportation-related duties.

• Run business-related errands throughout the Massillon area, including deliveries, supply pickups, and other operational needs.

• Transport flowers, service items, personal belongings, and other materials necessary for services.

• Answer phones, assist visitors, and provide general support to funeral home operations.

• Help maintain a clean, organized, and family-ready facility and grounds.

What We're Looking For

• A compassionate, professional, and dependable team player.

• Someone who enjoys helping people and making a positive impact.

• Strong communication and customer service skills.

• Self-motivated with attention to detail.

• High school diploma or GED preferred.

• Valid driver's license and driving record that meets company standards.

• Ability to lift, push, pull, and assist with physical duties related to funeral service operations.

Why Paquelet?Paquelet is committed to providing families with compassionate, meaningful care when they need it most. Our Massillon team takes pride in building trusted relationships within the community and providing exceptional service to every family we serve. This is a meaningful opportunity to join a team where your work makes a difference each day.

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