Field Engineer

Job Summary:

Deliver on-site technical services to Algosystems’ customers, including equipment installations, replacements, maintenance, basic configuration and troubleshooting across network and IT infrastructure environments.

What You Will Do:

The role works closely with Network Support, Engineering and IT teams to ensure effective service delivery and timely resolution of technical issues Reporting to the Field Services Supervisor.

RequirementsJob Responsibilities

• Perform on-site installations, replacements, de-installations and maintenance of network and IT infrastructure equipment.
• Provide first-level on-site troubleshooting and technical support, coordinating with internal technical teams and escalating complex issues when required.
• Perform equipment staging, basic configuration, commissioning and connectivity testing for network devices, servers, workstations and related infrastructure.
• Support basic IT activities, including installation, configuration and troubleshooting of laptops, desktops, printers, peripherals and standard software.
• Conduct site surveys, infrastructure inspections and basic technical assessments to support customer installations and maintenance activities.
• Collaborate with NOC, Network Support, Engineering and IT teams during incidents, deployments, upgrades and planned maintenance activities.
• Maintain accurate technical documentation, intervention reports, service tickets and customer equipment inventory records.
• Coordinate equipment collection, delivery, replacement and returns with Warehouse and Logistics teams, ensuring proper equipment tracking.
• Follow established technical procedures, customer SLAs and health and safety requirements.

Job Qualifications & Skills

• Degree or technical education in Telecommunications, Computer Science, Networking, IT or a related discipline.
• Basic knowledge of networking and IT infrastructure, including switches, routers, firewalls, wireless networks, servers and workstations.
• Familiarity with Cisco, Fortinet and Microsoft technologies will be considered an advantage.
• Basic knowledge of Microsoft Windows, Microsoft 365 and common end-user IT support activities is desirable.
• Previous experience in equipment installations, field support, infrastructure maintenance or technical troubleshooting will be considered an advantage.
• Ability to perform basic equipment configuration, connectivity testing and troubleshooting, following technical instructions and procedures.
• Good communication, organizational and problem-solving skills, with a customer-oriented approach and willingness to learn.
• Good command of Greek and English.
• Valid driver's license and availability for on-site work and travel when required.

BenefitsWhat We Offer:

• Competitive remuneration package.

• Private medical and life insurance.
• Training and development opportunities within a market-leading, fast growing organization
• Exposure to a multinational environment and global teams.
• A collaborative and inclusive workplace culture focused on innovation and growth.

If you want to be part of one of the top leading software firms in the FinTech industry internationally, we want to hear from you!

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About Profile Software

Profile Software is a leading international software solutions provider with over 30 years of experience in the FinTech industry. With presence in major financial centers across Europe, the Middle East, America, Asia, and Africa, we deliver innovative, scalable, and award-winning solutions to financial institutions worldwide.

Profile Software is listed on the Athens Stock Exchange and continues to grow rapidly, driven by continuous investment in technology and people.