Field Operations Coordinator

Join the Blue Collars Team – Dispatcher Coordinator Role

At Blue Collars, we're looking for an energetic and creative individual to join our team as a Dispatcher. If you’re the kind of person who thrives in a fast-paced environment, loves problem-solving on the fly, and enjoys collaborating with a fun, dynamic team, then we want YOU! This role is ideal for someone who is open-minded, adaptable, and eager to bring fresh ideas to the table. If you're looking for a job where every day is different and challenging, with plenty of room for growth and creativity, this could be the role for you!

About Us:

Blue Collars is not your average plumbing company. We focus on delivering top-tier service, primarily on commercial projects, with a sprinkle of residential work here and there. We’re a growing team that’s passionate about plumbing and always on the lookout for new ways to improve. Whether it's innovative solutions or simply improving how we do things, we want someone who can think outside the box and help us stay ahead of the curve.

The Role:

As our Dispatcher, you will be the heart of the operation, ensuring that our service calls are efficiently managed and executed. The best part? You’ll have the freedom to think creatively and help improve how we schedule jobs, communicate with customers, and support our field technicians. You’ll be a crucial part of the team—keeping things running smoothly, while helping our technicians do their best work. No two days are the same, and that’s how we like it!

Key Responsibilities:

• Coordinate Service Calls: You’ll be the go-to person for scheduling, ensuring each job is assigned the right technician, with all the right details, at the right time. Flexibility is key, and your role is crucial in keeping things on track.
• Optimize Scheduling: We’re looking for someone who isn’t set in their ways and is always thinking of ways to make scheduling better, faster, and more efficient. If you’ve got a creative solution for improving the process, we want to hear it!
• Support Technicians: You’ll be the behind-the-scenes hero, providing the team with all the info they need to succeed on the job. Your support helps them get things done quickly and effectively.
• Maintain Communication: With multiple moving parts, strong communication is essential. You’ll be relaying important information between technicians, customers, and the office team to ensure everything runs like a well-oiled machine.
• Track and Monitor Schedules: You'll be closely monitoring the schedule and adjusting as needed to keep things flowing smoothly, ensuring that our team stays on top of urgent calls and is prepared for what’s ahead.
• Assist with Customer Relations: Be the friendly, helpful voice that keeps our customers updated and informed. We’re looking for someone who makes sure they feel valued and taken care of.