Field Quality Manager
- Compensation
- Not disclosed
- Location
- Orlando, Florida, United States; Charlotte, North Carolina, United States; Columbia, South Carolina, United States; Atlanta, Georgia, United States; Birmingham, Alabama, United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- Industrial engineering
- Posted
Skills
Must have
- Bachelor’s degree or equivalent experience in relevant field
- 5+ years of experience in Field Management, Logistics, or Data Analytics
- Experience collecting, analyzing and organizing data to identify and drive preferred results.
- Must be self-motivated with ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations.
- Must possess strong organizational skills, attention to detail, and excellent writing skills.
- Proficiency with Microsoft Office Suite
- Ability to travel up to 75%
- Ability to obtain Public Trust Security Clearance (US Citizenship is required)
Nice to have
- Experience with TSA airport operations
- Experience involving contract management with multiple subcontractors while meeting specific SLA’s.
Full description
TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide.
Key Responsibilities
- Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
- Serves as a liaison between Director of Operations, customer leadership and airport stakeholders.
- Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
- Ensure consistent compliance with contract regulations.
- Develops and fosters a philosophy of continuous improvement across the region.
- Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
- Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
- Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
- Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
- Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
- Identify and nurture both cost savings and revenue opportunities.
- Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives.
- Prepare briefings and present complex technical information to technical and non-technical audiences.
- Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members.
- Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.