Field Service Engineer 2 / Technician sur site 2 (H/F/X)

Your role

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction. You join the Customer Center Service team and report into the Service Team Leader.

Short Description

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams collaborate with customers to install, commission, maintain, and troubleshoot our products, enabling technology for everyone across the planet. The most important characteristic of our Field Service Engineer is the ability to role model and apply deep domain and technical expertise to successfully lead and deliver our most complex operational tasks and commitments. Field Service Engineers recognize how our work contributes to individual, team, and organizational success and champion Edwards’s strengths to generate opportunities. You are thorough and keen to share technical expertise with less experienced colleagues, and you enjoy pushing yourself to grow deep technical capability or operational people skills. You are able to provide the highest levels of field service support, including installation, commissioning, maintenance, and troubleshooting of Edwards products, with key areas of focus being on safety and quality while ensuring strong levels of customer satisfaction. Coaching and continuous support of other team members to help deliver against customer expectations is also a requirement of this role.

Your day-to-day

• First -time installation and commissioning of Edwards products

• Perform complex troubleshooting

• Performing service and maintenance of customer equipment according to Edwards global standards, including preparation, follow-up, and documentation of activities in our internal systems, to ensure complete customer satisfaction.

• Works alongside teammates

• Assisting customers in selecting suitable products, including service offerings and solutions.

• Analysing data readouts from our products

• Ensuring quality assurance of site assets and processes

• Supporting the Team Leader and Service Manager and providing holiday and sickness cover for the Team Leader as needed.

• Leveraging your expertise in technology, processes, and networking to support teammates.

• Being an Edwards Champion and lead generator

• Show a visible and active commitment to ensure all monitored field service activities comply with applicable regulations, policies, and procedures, meeting organizational health and safety obligations.

• Develop factual, detailed reports for the team leader

• Use Edwards processes and platforms to accurately capture service information

• Responsible for the service and maintenance of customer equipment

Your skills and experience

n Education level: University or formal qualification in a mechanical, electromechanical or electronics discipline.

n Previous field service experience

n Strong customer focus

n Proactively seeks feedback

n Ability to share technical expertise

n Complies with all applicable laws, policies

n Good written and verbal communication skills.A basic command of written and spoken English is required

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Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Your location

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You will be part of our customer center in France. You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Roberta Bracey