Field Service Engineer - Baltimore, MD/Philadelphia, PA
- Compensation
- Not disclosed
- Location
- Baltimore, MD, US; Philadelphia, PA, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Industrial engineering
- Posted
Must have
- Education ☒ Bachelor’s degree is equivalent to three (3) years of experience
- Specific Area of Study: Electronics or related field
- Experience ☒ 2 to 5 years relevant experience
- Specific Related Experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.
- Skills
- Technically oriented with hands on Laser technical experience preferred Familiarity with computers, DOS, Word and Excel Working knowledge of customer needs in a medical environment Ability to work ind
- Physical Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- ☒ Sit; use hands to finger, handle or feel objects, tools, or controls. ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. ☒ Lifting/pushing/pulling and carrying products we
Full description
Job Summary
Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
Maintain complete and accurate service records
Interact with customers and monitor accounts
Provide on-site technical support to customers as required
Provide on-site technical support for workshops and/or shows
Provide technical support and business guidance remotely through call center on non-scheduled service days. (if applicable)
Complete physical inventory when asked
Maintain and manage remote service center (if applicable)
Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
Adhere to company guidelines regarding safety procedures
Continually develop positive relations within sales and service team
Continually develop company and product knowledge
Continually develop, exercise and maintain excellent customer relations skills
Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
Perform product alignment and certification to specification
Maintain a minimum of service recalls
Completion of other various tasks as assigned by management
Embody and deliver the “Exceptional Everyday”
Qualifications
Education
☒ Bachelor’s degree is equivalent to three (3) years of experience
Specific Area of Study: Electronics or related field
Experience
☒ 2 to 5 years relevant experience
Specific Related Experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.
Skills
Technically oriented with hands on Laser technical experience preferred
Familiarity with computers, DOS, Word and Excel
Working knowledge of customer needs in a medical environment