Field Service Engineer(DMD)

What we are looking for

• The service team at Nova is looking for a Service Engineer to provide product support at Nova customers.
• In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
• Responsible for training, installing, and supporting all Nova products at customer sites worldwide.
• We foster teamwork, excellence, and innovation, making customer success our main goal.

Role Responsibilities

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
• Assist in new equipment integration, “add-ons,” and upgrades.
• Provide feedback to the headquarters based on experience gained with customers.
• Be prepared to support the customer beyond the defined working schedule as required.

Requirements

• Practical Eng in Electronics/Mechanical or equivalent - Must
• Willing to use in English, both written and technical discussion – Must
• B.Sc. in Electronics/Mechanical Engineering or equivalent— advantage
• Minimum 2 years of experience as a Support Engineer- advantage
• Knowledge and experience in the Semiconductor domain - a plus.
• Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred.
• Strong mechanical and electrical aptitude with the ability to troubleshoot independently.
• First level software troubleshooting and support
• Knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements
• Ability to travel 30% of the time.

That special something you bring in

• Good communication skills, team player, service oriented.
• Aggressive, able to work under high pressure.
• Good customer service skills, interpersonally skills.

Get to know us better

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.