Field Service Engineer
- Compensation
- Not disclosed
- Location
- GBR - Northern Ireland - Belfast
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Industrial engineering
- Posted
Skills
Must have
- HND / degree in Engineering (Biomedical, Electrical, Mechanical, Mechatronics, Electronics, or similar) or equivalent practical industry experience.
- Proven experience in field service, commissioning, maintenance or technical support for complex equipment - preferably in life science, healthcare, or other regulated environments.
- Strong troubleshooting skills across hardware and software; ability to read schematics, wiring diagrams and technical manuals.
- Working knowledge of quality documentation practices in GMP (e.g., following controlled procedures, completing checklists, recording results, and maintaining clear service records).
- Familiarity with test equipment and tools, and safe working practices (including electrical safety where applicable).
- Basic understanding of networking concepts (IP addressing, cabling, switches) and working with logs/configurations.
- Ability to work independently at customer sites, manage multiple priorities, and maintain professionalism in customer-facing settings.
- Valid UK / Ireland driving licence and ability to travel extensively, including frequent overnight hotel stays and regular overtime.
- Clear written and verbal communication skills; customer-facing professionalism
- No immigration sponsorship available for this role
- Not allergic to penicillin
Full description
Bioquell, an Ecolab company, is a world leader in providing high-tech bio-decontamination equipment and services within healthcare, life sciences and military environments. Our unique low temperature, residue-free hydrogen peroxide vaporization (HPV) technology has been proven to provide rapid, repeatable, safe and reliable eradication of microbiological pathogens from rooms and other interior spaces.
The role of Bioquell Service Engineer, within part of Ecolab’s Life Science Division. You will be responsible for the service, installation, commission, breakdown, repair, and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments.
The role will report into the Services Supervisor and be part of a team of UK and Irish engineers. The quality and care that we put into our products and services saves lives, and a key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer facing role. Our customers expect great service and we’re focused on providing exceptional products combined with a world-class level of aftercare.
What you'll doTechnical
- Install, commission, and verify medical devices/systems at customer sites in accordance with project plans, approved procedures, and safety requirements.
- Perform equipment qualification and verification activities as applicable (e.g., IQ/OQ/PQ, GCD), including documenting results, deviations, and customer sign-off.
- Perform preventive and corrective maintenance, diagnostics, and on-site repairs to restore system performance and minimise downtime.
- Troubleshoot electrical, mechanical, software, and network-related faults using appropriate tools, procedures, and controlled documentation.
- Execute preventive and corrective maintenance, calibration checks (where applicable), and on-site repairs to restore performance and minimise downtime.
- Complete accurate service documentation (service reports, checklists, device history records as applicable), ensuring traceability and compliance with quality system requirements.
Safety & Compliance
- Comply with relevant regulations and standards as applicable, as well as customer site policies (GMP).
- Coordinate with customers (lab managers, biomedical/clinical engineering, QA) to complete site work, manage access, and communicate status, risks, and next steps.
- Escalate complex or recurring issues with clear evidence (logs, photos, measurements) and participate in root cause analysis and corrective actions/preventive actions (CAPA) as required.
- Ensure compliance with applicable standards and site rules (HSE, permits, access control, tool calibration, ESD as relevant).