Full description

SUMMARY

Effectively execute field service activities on multiple products. Demonstrate and perform Level II skills from Field Service Engineer (FSE) Skills Matrix. Professionally interact with external and internal customers/departments. Generally, this position works under the direction of a Technical Service Engineer.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

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Follow all corporate safety protocols and report unsafe conditions.

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Perform routine installations and/or maintenance on assigned products.

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Install software with minimum supervision, using the provided installation procedures and release notes.

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Use supplied corporate processes to locate software revisions and appropriate documentation.

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Verify software status and evaluate appropriate information for log analysis.

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Effectively troubleshoot issues for both hardware and software.

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Obtain Factory Training and achieve Certification on multiple products.

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Apply company policies and procedures to resolve routine issues.

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Professionally interact with, and present technical information to, internal team.

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Recommend technical solutions/resolutions to assigned team.

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Serve as a company liaison between customer and company engineering for daily site operations.

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Work independently with minimum supervision, as needed.

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Understand local site objectives.

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Prepare and submit all necessary technical paperwork and other reports.

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Travel on short notice, as well as extended travel time (Domestic & International).