Field Service Engineer - MA
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Industrial engineering
- Posted
Skills
Must have
- Bachelor’s Degree or an equivalent experience in a technology field is a plus.
- MCSE, Network +, and CIIP Certifications are also a plus.
- 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) sys
- Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology.
- Some PACS, RIS and EMR experience is desired.
- Experiences with electronic and electromechanical systems are also required.
- Experienced in networking & operating systems.
- Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.
- Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
- Excellent oral, written and interpersonal communications skills.
- Proven organizational and time management skills.
- Demonstrated experience adapting to change and managing priorities.
- Strong customer service skills in interacting with both internal and external customers.
- Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
- Excellent understanding of the technical services business, product launch process and healthcare environment.
- Must be eligible to travel overnight both within the US and Canada.
- Experience with and understanding of DR support and x-ray room experience
- Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
Full description
The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.
Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.
We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations by providing the on-site support and maintenance of Agfa DR/ imaging products.
Major responsibilities are to drive customer satisfaction through the maintenance of Agfa DR support and x-ray room/ imaging services offerings to the customer. Consistently seek, suggest and implement methods to improve systems and processes within the organization.
Location:
- Remote – Boston, MA
What You'll Do:
- Manage all AGFA imaging equipment in assigned territory. To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
- Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits.
- Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team.
- Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory.
- Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).
- Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on.
- Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations.
- Perform DR / IMAGING and x-ray room experience is required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.