Makino
Field Service Engineer
- Compensation
- Not disclosed
- Location
- San Paulo, Brazil, Brazil
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Industrial engineering
- Posted
Skills
Must have
- Technical degree, associate degree, or equivalent training in Electrical Engineering, Automation, Mechatronics, Industrial Maintenance, Mechanical Engineering, or a related field.
- Minimum of 3 years of experience troubleshooting industrial equipment, CNC machine tools, automation systems, or related manufacturing technology.
- Ability to read and interpret electrical schematics, hydraulic diagrams, and mechanical drawings.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Valid driver's license and ability to travel extensively throughout Brazil.
- Ability to work independently and manage multiple priorities.
Nice to have
- Experience servicing CNC machine tools.
- Familiarity with Fanuc CNC controls.
- Experience with servo systems, PLCs, industrial networking, and automation systems.
- English language proficiency for communication with global technical support teams.
- Previous experience in a field service or customer support environment.
Full description
Join Makino and Help Customers Maximize Manufacturing Performance
Makino is a world leader in advanced CNC machining centers, automation systems, and manufacturing solutions. We are seeking a highly motivated Field Service Engineer to provide technical support, installation, maintenance, and repair services for Makino machine tools throughout Brazil.
This customer-facing role is ideal for a technically skilled professional who enjoys troubleshooting complex equipment, working independently, and building strong customer relationships. The Field Service Engineer plays a critical role in ensuring our customers achieve maximum machine performance, reliability, and productivity.
Key Responsibilities
Customer Support & Technical Service
- Serve as the primary technical liaison between Makino and assigned customers.
- Diagnose and resolve mechanical, electrical, CNC control, hydraulic, pneumatic, and automation-related issues.
- Perform preventive maintenance, corrective maintenance, and emergency service calls.
- Utilize advanced troubleshooting techniques to identify root causes and implement effective solutions.
- Escalate complex technical issues when necessary and collaborate with product support teams to ensure timely resolution.
Installation & Commissioning
- Install, commission, and validate Makino machine tools and related equipment at customer facilities.
- Verify machine performance against factory specifications and customer requirements.
- Support machine relocations, upgrades, retrofits, and system integrations.
Training & Customer Development
- Train customer operators and maintenance personnel on machine operation, maintenance, and troubleshooting.
- Promote best practices that improve machine uptime and operational efficiency.
- Develop and maintain positive relationships with customers through professional communication and service excellence.
Documentation & Reporting
- Complete detailed service reports, installation reports, and expense documentation in a timely manner.
- Maintain accurate records of service activities, parts usage, and machine performance.
- Utilize company systems and digital tools to support service operations and knowledge sharing.
Qualifications
Required
- Technical degree, associate degree, or equivalent training in Electrical Engineering, Automation, Mechatronics, Industrial Maintenance, Mechanical Engineering, or a related field.