Field Service Engineer (REMOTE FIELD MN/WI)
- Compensation
- Not disclosed
- Location
- US Remote - MN
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Industrial engineering
- Posted
Skills
Nice to have
- Experience using Microsoft 365
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.
- Must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
Full description
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Field Service Engineer (REMOTE FIELD MN/WI)
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Location(s)
US Remote - MN, US Remote - WI
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Job Description
The Field Service Engineer is responsible for maintaining a high standard of professional customer support. In this role, the Field Service Engineer will act as the face for the company, making sure our customer needs are met in a timely and efficient manner.
Location: Primary support in the Minnesota area with some customers in western Wisconsin.
Job Responsibilities:
- Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
- Drive toward zero service recalls.
- Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
- Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field.
- Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.
- Provide appropriate referral to other employees for answers to specific questions or to obtain product information
- Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of the service system
- Accountable for assigned company assets to include: Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
- Manage inventory levels to ensure that adequate supply and appropriate records are maintained
- Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
- Seek higher level certification through participation in company sponsored training & development initiatives
- Complete all administrative tasks to include but not limited to time reporting, assigned training, etc