FIELD SERVICE ENGINEER

Responsabilità

The FSE will perform complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at customer site in a timely and cost-effective manner.

Your Role and Responsibilities:

• Follow the assigned project during the production phases in the company Fab near Milano;

• Conduct site inspections and final testing to ensure construction compliance with plans and specifications in the production Fab prior shipment to customer site;

• Disassemble and reassemble the equipment for expedition and installation on customer site;

• Communicate with customer and prepare the on-site pre-installation activities;

• Install and qualify the equipment of assigned customer site in a timely and cost-effective manner to achieve tools sign off under supervision of your manager and/or senior peers at our key customer;

• Perform the basic operational and troubleshooting trainings for customer end users;

• Taking care of installation, acceptance and service reports and general documentations as required by the company and by the customer;

• Maintain accurate service logs and enter them in the database;

• Provide the needed remote and on-site troubleshooting support using advanced root cause finding methodologies;

• Provide the needed remote and on-site customer/service support during and after the warranty period covered by dedicated service contracts;

• Travel to assigned customer locations, managing to arrive in a timely manner based on customer location and issue;

• Provide excellent customer service, listening carefully to customer concerns and addressing internally issues until customer is satisfied;

• Update and maintain assigned machines per dedicated specifications;

• Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools;

• Attend ongoing training events sponsored by company or tools manufacturers to stay up to date on the latest technology and repair options.

Requisiti

• High school technical diploma or equivalent (Electrical/ Mechanical/ Mechatronics);

• Good knowledge of the English language (written and spoken);

• Good communication and customer-focused mindset;

• Understanding of tools and technology needed to complete repairs (Technoprobe provides tools);

• Travel time availability 50% (per year), max. 1 month in a row;

• Team working with our service team to improve equipment performances;

• Ability to work productively with minimal supervision;

• Collaboration with our global sales, factory support and product technology teams;

• Communicate new requirements and challenges to our R&D department;

• Good analytical abilities and experience with data analysis and MS Office software;

• Enthusiasm, strong motivation, sense of responsibility, spirit of initiative,time management, and problem-solving skills.

Preferred:

• Three years’ experience in hardware support or repair work;

• Three or more years in a customer-facing role;

• Familiar with quality management and methods like FMEA, 8D-reports;

• Ideally experience of semiconductor industry and knowledge of semiconductor processes.

Retribuzione Annua:

• 32.000 - 40.000€