Field Service Engineer - UK
- Compensation
- Not disclosed
- Location
- London, England
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Industrial engineering
- Posted
Skills
Must have
- 4+ years of experience as a Field Service Engineer, Field Engineer, Field Technician, or similar role involving hardware/software installation, deployment, or maintenance
- Proven experience leading contractors or teams during technical installations
- Strong hands-on skills across civil works, networking, electrical wiring, and mechanical assemblies
- Working knowledge of Linux-based systems and basic networking principles
- Strong troubleshooting and problem-solving skills, with the ability to work effectively and make sound decisions under pressure
- Demonstrated ability to write clear installation, service, and maintenance documentation
- Previous experience using AutoCAD, Autodesk, or similar software to interpret site layouts
- Excellent communication and interpersonal skills, with the confidence to lead on-site discussions and provide clear direction to customers, contractors, and internal stakeholders
- Strong customer service mindset with the ability to build trust, manage expectations, and represent UVeye professionally
- Strong safety mindset with the confidence to identify, address, and escalate safety concerns
- Resilience and adaptability when working in changing field environments
- Ability and willingness to meet the travel requirements of the role
- Valid driving licence
Full description
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Field Service Engineer to join our growing UK Operations Team, supporting customer sites across the UK and Europe. In this hands-on, high-impact role, you’ll lead on-site installations, direct third-party contractors as the Lead FSE, troubleshoot and maintain our systems, and serve as a key technical point of contact for our customers. You’ll play a critical role in delivering a safe, high-quality installation and service experience while representing UVeye professionally in the field. This role requires strong technical judgement, a customer service mindset, excellent communication skills, and the ability to adapt quickly and solve problems in a fast-paced, constantly evolving environment.
A day in the life and how you’ll make an impact:
- Own the on-site execution of new UVeye system installations from site readiness and installation through testing, commissioning, and customer handoff
- Act as the Lead FSE on assigned installations, coordinating and directing third-party contractors and ensuring work is completed safely, accurately, on schedule, and to UVeye standards
- Serve as UVeye’s primary on-site technical point of contact, building strong relationships with customers, communicating progress and issues, managing expectations, and ensuring a professional customer experience
- Assess site readiness before and during installation, review site layouts and technical requirements, and identify infrastructure, electrical, networking, civil works, or other conditions that could impact successful deployment
- Install, configure, test, and validate UVeye hardware and supporting systems to ensure equipment is fully operational and ready for customer use
- Troubleshoot hardware, software, networking, electrical, and mechanical issues in real time, taking ownership of issues through resolution or coordinating the appropriate internal resources when escalation is required
- Perform preventative, corrective, and emergency maintenance across existing customer sites, diagnosing system issues and restoring equipment to normal operation as efficiently as possible