Field Service Manager

The Field Service Manager is responsible for the on-site installation management, commissioning, operation, and maintenance of water and wastewater treatment systems, including but not limited to MBR, RO, UF, MBBR, DAF, lamellar settlers, and associated process equipment. The role combines technical expertise with strong project coordination and client-facing skills, ensuring that all field activities are delivered safely, on schedule, within budget, and in full compliance with regulatory and contractual requirements.
The Field Service Manager acts as the primary point of contact between the client, subcontractors, and the project management office, and plays a critical role in maintaining the operational integrity of water infrastructure assets across single or multiple project sites.

Responsibilities

Site Operations & Technical Management

• Oversee the day-to-day M&E site installation, operation, maintenance, and troubleshooting of water and wastewater treatment plants and associated mechanical, electrical, and instrumentation (CMEI) systems.
• Lead commissioning, start-up, and performance testing activities for new or upgraded water treatment systems.
• Conduct routine and preventive maintenance planning and execution in accordance with OEM specifications and project maintenance schedules.
• Manage process upsets and emergency response, implementing corrective actions to restore operations within minimum downtime.
• Supervise the calibration, inspection, and replacement of instruments, sensors, VFDs, pumps, blowers, and control systems.
• Review and validate design specifications, P&IDs, and technical drawings for constructability and operational compliance.

Project Coordination & EPC Interface

• Coordinate with the EPC project team (engineering, procurement) to ensure smooth field execution aligned with project milestones.
• Track and report field progress against project schedule (Primavera P6 or MS Project), flagging delays and proposing mitigation measures.
• Manage and coordinate subcontractors and field technicians, ensuring work quality and adherence to scope of work.
• Participate in site meetings, toolbox talks, and progress reviews, and prepare detailed field reports for internal and client distribution.
• Review and approve subcontractor invoices, field change orders, and variation requests in coordination with the commercial team.

Health, Safety, Environment & Quality (HSEQ)

• Implement and enforce the project HSE plan, site safety procedures, and permit-to-work (PTW) systems at all times.
• Conduct site safety inductions, risk assessments (JSA/HIRA), and toolbox talks for all personnel on site.
• Investigate near-misses, incidents, and non-conformances, and submit reports with root-cause analysis and corrective actions.