Field Service Manager

Location: 100% TravelDepartment: DEPTEC

The Opportunity

The Field Service Manager provides strategic leadership and operational oversight for all field service activities across multiple technical disciplines. This role is responsible for managing service teams, optimizing processes, ensuring compliance, and driving customer satisfaction. The Field Service Manager combines strong leadership with business acumen to deliver safe, efficient, and high-quality service while meeting financial and operational goals.

What you will do?

• Lead, coach, and develop field service supervisors and technicians to build a high-performing team.

• Implement workforce planning, succession strategies, and performance management programs.

• Oversee scheduling, resource allocation, and execution of service projects across multiple sites.

• Ensure adherence to timelines, budgets, and quality standards.

• Serve as the senior point of contact for escalated service issues and client concerns.

• Build and maintain strong relationships with customers, vendors, and internal stakeholders.

• Manage departmental budgets, monitor costs, and identify opportunities for cost savings.

• Track KPIs and ensure profitability of service operations.

• Enforce strict compliance with OSHA, NFPA, and company safety standards.

• Conduct audits and implement corrective actions as needed.

• Identify operational inefficiencies and implement best practices.

• Drive continuous improvement initiatives to enhance service delivery and customer experience.

• Prepare and present operational reports, including performance metrics, financial summaries, and improvement plans.

• Use data-driven insights to guide decision-making and strategic planning.

Required Qualifications

• Bachelor’s degree required in Business Administration, Engineering, Project Management, or related field.

• Master’s degree preferred for advanced leadership roles.

• 7+ years in field service operations, including 3+ years in a supervisory or managerial role.

• Experience managing multi-disciplinary teams and large-scale service projects.

• Strong leadership and team-building capabilities.

• Advanced knowledge of service operations and project management principles.

• Financial management and budgeting expertise.

• Excellent communication, negotiation, and conflict resolution skills.