GLORY
Field Service Technician - 2nd Shift - Chicago, IL
- Compensation
- Not disclosed
- Location
- Chicago, Illinois
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Skilled trades
- Posted
Skills
Must have
- Excellent customer service and communication skill
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
- AC/DC power distribution, and digital/analog circuitry
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
- Hold a Valid Driver’s License
- While some computer knowledge is required, this position is focused electro-mechanical repair
- The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals
- A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
- Must be able to lift up to 50 pounds without assistance
- Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
- Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail st
- Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
- Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
- Must be able to drive to customer sites during working hours
- Occasional travel outside your assigned territory including air and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
Full description
ROLE PURPOSE
As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:
- Directly manage all aspects of customer service and care with our clients
- Independently troubleshoot and repair a variety of high-speed cash-handling equipment
- Track and manage parts/tools
- Stay abreast of changes in technical and functional elements of GLORY equipment
GLORY OFFERS:
- 401k plan with company nonelective contribution and employer match
- Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement
LOCATION:
To effectively support the assigned territory, candidates should live within a reasonable commuting distance ofChicago, IL(approximately 45 miles). This role requires regular local travel to customer sites throughout Chicago, IL and neighboring areas, making proximity to the territory important for providing responsive service and support. Candidates must reside within the assigned territory or be willing to relocate. Relocation assistance is not available for this position.
PAY RANGE:
- $20 - $27 an hour
- Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
- A 10% shift differential will be paid for working 2nd shift hours.
WORK SCHEDULE:
- Monday-Friday, 2pm - 10:30pm or 4pm-12:30am
Employees hired for the second shift must be available to work first shift for an initial training period of several months before transitioning to their permanent second-shift schedule.
For training purposes, new hires are required to work the first shift, Monday through Friday, for the first several months before transitioning to the schedule listed above.
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
- Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
- Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)