Field Service Technician
- Compensation
- Not disclosed
- Location
- Wanneroo, Perth WA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Skilled trades
- Posted
Skills
Must have
- A fanatical passion for customer service and excellence.
- Excellent communication skills with the ability to communicate at different levels within an organization and train end users on software applications.
- Curious nature and problem solver adopting a “hands on” approach.
- Strong technical acumen and excellent diagnostic and fault-finding skills in hardware electronics and software applications.
- Experience with software application package installation, configuration, and setup.
- Basic working knowledge of Ethernet IP networks and communications.
- Basic knowledge of electronic hardware and wiring with practical experience using tools such as a multi-meter for testing voltage, continuity etc.
- Comfortable with using tools required in the hardware installation & service process including power-drills, screwdrivers, wire cutters, wire-crimpers, and experience with tasks such as terminating ne
- Strong written and oral English skills.
- Minimum one to two years’ experience in an electronics assembly, operations, or warehouse role.
- An understanding of warehouse operations.
Nice to have
- Practical experience operating as a service technician in the security industry e.g., access control, fire alarm or similar systems that comprise of hardware and software.
- Practical of card reader technology and protocols (Wiegand, OSDP etc.)
- Practical knowledge of Microsoft SQL Server.
- Practical knowledge of Microsoft IIS web server.
Full description
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Oceania for a Field Service Technician.
Part of Global Solutions, Traka Oceania is the manufacturer of one of the world's first electronic key management systems. We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.
Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.
Your Role in Keeping the Future in Safe Hands…
As the Field Service Technician for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our technology team, making a genuine, positive impact in the lives of our customers. You will act as the primary point of contact between Traka and the customer to facilitate Traka solution deployments to scope.
Reporting to the Technical Director, you will execute planned deployments of Traka Technology solutions including system hardware installation, software installation, configuration, programming and application training to customers and partners predominantly within Australia and New Zealand. Travel up to 80% with occasional international travel required for global projects or company educational seminars.
What you will do…
- Install and configure electronic key & equipment management system hardware at customer locations within Australia and New Zealand, with occasional international travel as required.
- Install and configure Microsoft SQL Server to support Traka software application backend databases.
- Install and configure Traka software applications – including web (browser) based and desktop applications.
- Provide hardware and software application training (basic user through system administrator levels) to end customers, certified partners, and authorized installers.