Field Service Technician

Marlen, headquartered in Riverside, MO is recognized as a global designer and manufacturer of highly engineered and innovative food processing equipment and systems. Our premium products have long set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling. Marlen has been trusted by the world’s leading food brands for 70 years. Our world-class Solution Centers strategically located across the globe allow processors to lean on our highly experienced food processing technologists to develop and test unique solutions for your products.

As a service partner, Lifecycle Services delivers an equipment lifecycle management program shaped to meet customer needs. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance and modernization. Our dedicated team of service specialists deliver 24/7 support.

Field Service Technicians travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshoot issues, and provide upgrades/modernizations.

Marlen is seeking an energetic Field Service Technician to join our Lifecycle Services Team.

POSITION SUMMARY:

• Field Service Technicians conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services

• Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration

• Field Service Technicians conduct site visit meetings with customer contacts to include explanation of job scope and work completed

• Dismantle machines for refurbishment or relocation

• Perform quality control tests on repaired equipment, as needed

• Achieve service delivery goals including response time, first time fix and customer satisfaction rates

• Participate in cross-training and cross-functional teams with other Duravant operating companies