Field Service Technician II- Data Centers

Join a workplace where contributions matter and hard work is recognized. MEPPI offers the stability, support, and opportunities to build a rewarding career while making an impact every day.

Position: Field Service Technician II – Data Centers | Service Center Division (SCD)

Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an experienced Field Service Technician II to support mission-critical power infrastructure within data centers and other critical facilities. We are seeking a technician with 4+ years of experience troubleshooting, maintaining, and repairing UPS systems, power quality equipment, or related electrical systems who thrives in a fast-paced, customer-facing environment and is passionate about keeping critical operations running reliably.

What You'll Do

Field Service & Technical Support

• Perform startup, commissioning, preventative maintenance, corrective maintenance, testing, and field modifications on UPS systems and related power protection equipment.

• Troubleshoot and repair electrical, electronic, and electro-mechanical equipment to the circuit board level.

• Diagnose equipment failures, perform inspections, and determine corrective actions.

• Participate in an on-call rotation to provide emergency technical support.

Customer Support & Relationship Management

• Serve as a technical resource for customers, contractors, and third-party service providers.

• Coordinate service activities to minimize operational disruptions and maintain customer satisfaction.

• Recommend repairs, upgrades, maintenance plans, and lifecycle improvements.

• Support customers with long-term power protection and reliability strategies.

Documentation & Quality

• Maintain accurate service records, maintenance documentation, and technical reports.

• Document diagnostic findings, corrective actions, and equipment recommendations.

• Ensure timely completion of expense reports and service documentation.

• Follow all safety requirements and industry best practices while representing MEPPI professionally.

Team Collaboration & Continuous Improvement

• Work closely with engineering, operations, sales, and service teams to resolve technical issues.

• Support field modifications, equipment upgrades, and reliability improvement initiatives.

• Share technical expertise with less experienced technicians.

• Identify opportunities for product and service improvements based on field experience.

What You Bring

Education

• Associate degree in Electrical Technology, Electronics, or a related technical discipline, or equivalent education and experience.

Experience

• Approximately 4 years of experience troubleshooting, maintaining, and repairing electrical, electronic, or electro-mechanical equipment.

• Experience servicing UPS systems, power quality equipment, or related electrical infrastructure.

• Experience supporting data centers or other mission-critical facilities is preferred.

Skills and Expertise

• Strong knowledge of UPS systems, power quality products, and associated equipment.

• Advanced troubleshooting abilities with electrical and electronic systems.

• Ability to read and interpret schematics, electrical diagrams, and one-line drawings.

• Proficiency using electrical and electronic test equipment and documenting results.

• Strong analytical, communication, and customer service skills.

• Proficiency with Microsoft Office and computerized service reporting systems.

• Valid driver's license and ability to travel extensively throughout the assigned territory.

Preferred Qualifications

• OSHA-10 Construction Certification.

• NFPA 70E Certification.

• Experience supporting data centers, critical facilities, healthcare, telecommunications, or industrial operations.

• Familiarity with communication and networking protocols used in power protection systems.

Why MEPPI?

• Comprehensive Health Coverage: Company-sponsored medical, dental, and vision plans with low employee premiums.

• Retirement Plans: 401(k) with company match up to 4%.

• Generous Paid Time Off: Vacation accrual after 90 days plus 12 paid holidays.

• Career Development: Training programs and educational assistance.

• Employee Perks: Profit sharing, wellness programs, and 24/7 fitness center access.

At MEPPI, you'll help keep data centers and mission-critical facilities operating reliably through advanced power protection technologies and industry-leading service support. As a U.S. affiliate of Mitsubishi Electric, we combine global technology expertise with local execution to support some of the most demanding power environments in North America.

If you're passionate about electrical systems, solving complex technical challenges, and supporting critical infrastructure, we'd love to hear from you.

Notice to Agencies and Search Firms

MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement will become the property of MEPPI.

Mitsubishi Electric Power Products Inc. is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status, or any other legally protected status.