Field Service Technician II (Deployable)

If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you! The Field Service Technician II provides advanced technical maintenance, repair, and support services on equipment. This role requires expertise in diagnosing and resolving complex technical issues, along with the ability to guide and support junior technicians. The technician will also collaborate closely with engineering teams to implement solutions and improve product performance. You'll be responsible for installing, operating, maintaining, repairing, and modifying our products and updating and tracking the status of all field related equipment. You'll build and maintain effective relationships with our customers and provide them with onsite training.

The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations – with an unrivaled record of on time and on (or under) budget deliveries.

Responsibilities:

• Provide technical support to SNC customers in order to give quick problem assessment and corrections for field units.

• Responsible for documenting all customer interactions and must implement and/or support implementation for hardware, software, or training issue changes according to approved SNC instructions.

• Punctuality to work each day and prepared to work scheduled hours.

• Other duties as assigned.

• Travel to remote locations worldwide with relatively short notice.

• Perform assigned maintenance task with minimal to no supervisory guidance/oversight.

• Follow guidance of shift lead supervisor for daily taskings/expectations/priorities.

Must-haves:

• High school diploma or GED equivalent.

• 1+ years of experience as a technician or in a related field.

• Higher level relevant degree may substitute for experience.

• Basic understanding of technical schematics, diagrams, blueprints, manuals, and/or publications.

• Experience using troubleshooting techniques.

• Understanding of electrical wiring concepts.

• Ability to frequently travel outside the continental US, typically for extended periods of time.