Field Service Technician

About the Role

Lytx is hiring Field Service Technicians as field-based trial support positions across key U.S. markets. This is a hands-on, on-the-ground role for someone who takes pride in doing installs right the first time. You will be the Lytx-badged professional who shows up to every trial install site, performs the installation, makes sure the hardware is right, and doesn't leave until every vehicle is activated and recording.

What You'll Do

• Maintain and stock your trial hardware kit; manage hardware rotation to keep inventory current
• Source replacement parts locally when needed for standard components to prevent day-of delays
• Conduct pre-site vehicle assessments for complex trials before install day
• Perform hardware installations on standard commercial vehicles — hardwired, diagnostic, and basic AUX Hub configurations
• Perform basic field diagnostics: verify device connectivity, confirm recording, identify and resolve common activation issues using DMM and device diagnostic tools
• Inspect and verify every vehicle before accepting it — no vehicle leaves without confirmed recording
• Communicate install progress and completion to the customer's fleet manager professionally
• Answer basic product questions on-site; escalate deeper product, settings, or feature inquiries to the AE or SE
• Track hardware inventory; flag supply issues to IPM before they become day-of problems
• Escalate expanded deployment scope to CPM, product questions to AE/SE, and advanced technical installs to FSE
• Other duties as assigned

What We're Looking For

Required

• 2–4 years of hands-on hardware installation experience — vehicle telematics preferred, vehicle audio/visual installations, 12V, alarm/security, HVAC, or similar
• Mechanically competent: understands device mounting, cable routing, and power connections in commercial vehicles
• Basic 12/24v electrical understanding; able to take voltage, current, and continuity measurements with a digital multimeter (DMM)
• Comfortable working in fleet yards, trucking facilities, and industrial locations — including outdoor work in varying weather conditions
• Detail-oriented: install quality and documentation are non-negotiable
• Professional customer-facing presence; represents Lytx credibly with fleet managers and operations staff
• Valid driver's license; willing to travel locally/regionally frequently, nationally periodically, and internationally occasionally. Travel expected 80%+
• Willing to work weekends and overtime as needed; overnight travel required periodically for out-of-market deployments

Preferred

• Ideally Lytx, Samsara, Motive, Geotab, or other fleet telematics hardware installation experience