Field Service Technician (Mechanic 4) - Warner Robins

Empower Rental Group is hiring a Field Service Technician - Heavy Equipment in Warner Robins, GA!Take Command of Your Day as a Field Service Technician!

Are you an expert mechanic who thrives on independence and enjoys being the go-to problem solver? Empower Rental Group is looking for a self-motivated Field Service Technician for our Warner Robins, GA location to represent our company on job sites. We are a family of local equipment rental providers across the Southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of making a difference in the equipment rental industry by doing everything differently.

Company Benefits of Joining the ERG Team:

• Weekly Pay

• Boot Reimbursement Program

• 401(k) with Company match

• Boot Reimbursement Program

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Savings Account (HSA)

• Employer-paid basic life insurance with a "buy-up" option

• Voluntary life, Accident, and Long-Term disability benefits options

• Employee Assistance Program (EAP)

• Employer-paid STD benefit

• Paid Parental leave

• Paid time off and Holiday Pay

• Employee Referral Program

• Employee Sharing Program

What You'll Do:

As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.

Key Responsibilities:

• Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.

• Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.

• Complete complex repairs to the fleet.

• Completes repairs on company vehicles.

• Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.

• Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.

• Complete preventative maintenance such as changing filters, checking fluids, and filling tires.

• Complete inspections.

• Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.

• Act as a Trusted Partner: Professionally communicate with customers on-site, provide updates, explain repairs, and train them on the proper use of equipment to ensure their success.

• Assist customers with loading and unloading fleet orders.

• Assist customers with questions/customer service as applicable.

• Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.

• May perform repairs on the small fleet.

• Complete standard repairs to the fleet.

• Assists other mechanics with tasks such as lifting or moving heavy objects.

• Completes any type of work with supervision.

• Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.

• Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.

• Demonstrates behaviors aligned with the Company’s Core Values at all times.

• Performs other related duties as assigned.

Job Requirements:

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.

• A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.

• Excellent Customer Service Skills – for both internal and external customers.

• Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.

• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.

• Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.

• Completes rental equipment preparation by the delivery date.

• Maintains a ready line.

• Achieves quality standards.

• A must-have own set of comprehensive mechanical tools is required.

Empower Rental Group is an Equal Opportunity Employer