Field Service Technician / Field Service Engineer

Are you a technical enthusiast, a hand-on person who likes travelling and the world of after sales? Do you have experience with custom electro-mechanical solutions or a passion for the electrified rail industry? This Field Service Technician role is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power conversion systems, and traction power solutions for the rail industry.

This dynamic role contains Field Service activities such as preventive & corrective maintenance, retrofits and commissioning activities, making it ideal for those with hands-on attitude, and a clear customer focus.

We’re looking for an all-rounder who can support our service organization in Canada. This will require you to collaborate with internal teams and our customers. If you’re technically solid, like to travel and have a clear customer focus, we’d love to hear from you.

Main Tasks

• Ensure the efficient performance of services delivered to our customers in Canada and occasionally worldwide;
• Execute preventive and corrective maintenance activities at customer facilities according to Sécheron standards;
• Implement retrofits and modernization projects in collaboration with internal teams and customers;
• Provide supervision of installation, testing, commissioning and occasionally customer trainings on Sécheron equipment;
• Execute audits of existing equipment;
• Performing repairs at the company’s facilities in Montreal;
• Elaboration of technical intervention reports and templates;
• Support to Sales Engineer on substation surveys and permissions to site access;
• Support Sales team with the elaboration of repair quotations;
• Promote proactively new service centered business opportunities during customer visits, such as spare parts sales, repairs, on-site services, retrofits, trainings, etc.;
• Provide support on DC products, including:

• DC switchgear, high-speed breakers, and panels;

• Rectifiers, power converters, and voltage limiting devices;

• Multi-function protection relays and custom electro-mechanical solutions;

• Support on the management of stock of spare parts and tools.

Requirements

• Bachelor’s degree in electrical engineering; or relevant technical experience will also be considered;
• Minimum requirement: High school diploma or GED combined with industry experience;
• Field Service background in the field of installation, testing and maintenance of electrical equipment with custom electro-mechanical solutions;
• Prior experience in power distribution, switchgear manufacturing, or similar roles (3+ years preferred);