Field Support Technician
- Compensation
- $21–$23 / hr
- Location
- Jacksonville, FL, USA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- Education
- · Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience
- Experience
- • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
- • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.
- Certifications (Preferred)
- • CompTIA A+ certification or equivalent vendor-neutral credential.
- • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.
- REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
- • Experience with PC and laptop hardware installation, configuration, and troubleshooting.
- • Familiarity with enterprise antivirus and endpoint protection solutions.
- • Experience with helpdesk ticketing systems and IT service management practices.
- • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
- • Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
- • Strong analytical, problem-solving, and technical troubleshooting abilities.
- • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
- • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
- • Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
- • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
- • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.
- PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
- The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with
- • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
- • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
- • May require bending, kneeling, or crouching to install or service equipment.
- • Work is performed primarily in a standard office or data center environment with moderate noise levels.
- • May be required to travel to or work at multiple organizational sites or client locations.
- EQUAL EMPLOYMENT OPPORTUNITY
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gend
Full description
POSITION DESCRIPTION
Field Service Technician
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time
POSITION SUMMARY
The Field Service Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Job Summary/ Purpose:
Field Service Technicians performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, Toughbook’s, Mobile devices, servers and networking/wireless networking. Provides technical support to Hertz customers on operational or maintenance aspects of system equipment.
Main Accountabilities/Responsibilities:
· Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
· Maintain, analyze, and troubleshoot, software and computer peripherals.
· Must have reliable transportation and clean driving history
· Travel to Various sites on demand basis would be required.
· Ability to set up, configure and add all hardware.
· Assist client internal IS technicians with large IMAC’s
· Break-fix & IMAC support, periodic maintenance
· Provide technical support to end-users via telephone and in person.
· Assist coworkers in the resolution of end-user’s technical issues.
· Assist coworkers in the execution of established processes and escalations.
· Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
· Following proper manufactures procedures for ordering parts and returning defective parts.
· Manage (Service Now) ticket queue constantly throughout the day.
· Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
· Diagnose and resolve technical hardware and software issues.
· Gather information to determine the issue by evaluating and analyzing the symptoms.
· Partners with other departments to provide technical assistance.