FileNet Implementation Specialist

FileNet Implementation Specialist

VersaFile Inc. is a Vancouver-based technology services and software company providing intelligent content and process automation solutions. This includes managed services, strategic consulting, implementations, and commercial software. Our purpose is to generate outcomes that make a difference by making our solutions easy, highly functional, and quick to value.

Are you ready to dive deep into enterprise software and become a trusted technical expert for some of the most innovative organizations in North America? VersaFile is looking for a FileNet Implementation Specialist — a hands-on, solutions-driven professional eager to work at the intersection of IBM enterprise software, cloud technologies, and managed services.

This is an intermediate-level opportunity where you’ll gain valuable experience delivering real-world enterprise software installations, upgrades, and technical support for large-scale, on-premise, and cloud-based solutions.

If you love learning, thrive on solving complex challenges, and enjoy turning technical details into clear, client-friendly solutions — this role is for you.

Note: This is a full-time permanent position, working 40 hours per week remotely from home. Preference will be given to those who work in the Pacific Time Zone.

What You'll be Doing:

• Deliver, support, and enhance enterprise solutions for our clients across North America.

• Manage and execute software installations, configurations, and upgrades for IBM FileNet and related platforms across production, QA, and development environments.

• Work directly with clients’ technical teams to define requirements, prepare infrastructure, and ensure smooth deployments.

• Provide technical guidance and specialized support to internal teams and clients.

• Assist with cloud implementations and contribute to continuous improvement of our managed services.

• Collaborate with sales on solution estimates and technical documentation.

• Maintain and optimize our internal demo and test environments.

• Proactively identify opportunities to enhance client satisfaction and solution performance.

• Participate in after-hours upgrades or emergency support as needed (rotational basis).

• Available during non-core business hours to perform upgrade or maintenance work

• Available for some shift work/standby for emergency support situations

What You'll Bring:

Good understanding of the following systems/applications/technologies: