Finacle Product Engineer - Production Support

Key Responsibilities:

• Analyze and resolve production issues, incidents, and problem tickets related to Finacle applications.

• Investigate application issues, perform root-cause analysis, and implement effective and sustainable solutions.

• Provide L2/L3 production support for Finacle-based applications and integrations.

• Develop, modify, and maintain Finacle scripts based on business and technical requirements.

• Write, optimize, and troubleshoot PL/SQL queries, stored procedures, functions, packages, and database objects.

• Work extensively with Oracle Database for application support, troubleshooting, and performance optimization.

• Analyze application logs, database queries, interfaces, and APIs to identify and resolve defects.

• Optimize application processes, database queries, and APIs to improve performance, scalability, and reliability.

• Support product enhancements, change requests, and new functionality across Finacle applications.

• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.

• Participate in impact analysis, testing, deployment, and post-production validation of fixes and enhancements.

• Maintain technical documentation, incident reports, root-cause analysis, and knowledge articles.

• Ensure adherence to development standards, production support processes, and application security guidelines.

• Proactively identify recurring issues and recommend automation or process improvements to reduce incident volumes.

Required Skills & Competencies:

• Hands-on experience working with Finacle applications.

• Strong knowledge of Finacle Scripting.

• Strong proficiency in PL/SQL.

• Good working knowledge of Oracle Database.

• Experience in production support, incident management, and problem management.

• Strong troubleshooting and analytical skills.

• Experience in debugging application issues and performing root-cause analysis.

• Understanding of APIs, integrations, and application interfaces.

• Good understanding of software development and support life cycles.

• Strong communication and stakeholder-management skills.

• Ability to work independently as well as collaboratively in a team environment.