Financial Operations Specialist

Key Responsibilities:

• Settlement and reconciliation:

Managing settlements for 5G, Elias, Value, and Petro trade. Reconciling
transactions with partners such as Bee, Momken, Egy pay, Aman, and Fawry…… etc

• Reconciliation of billers: Managing

reconciliation for Orange, Khales, CNE, One card, and Tadamon …….etc. Ensuring
accurate and timely reconciliation of transactions.

• Communication and coordination:

Handling all incoming emails, inquiries, and complaints promptly and
professionally. Collaborating with internal departments to address issues and
ensure customer satisfaction.

• Daily reporting: Extracting reports

from billers and partners and providing a daily summary of financial
operations.

• Refund transactions: Taking necessary

actions on refund transactions, investigating issues, and resolving disputes.

• Transaction management: Uploading

transactions on the system, handling timeout transactions, and addressing
transactions not received.

• Voucher management: Managing vouchers,

whether used or available. Uploading available vouchers.

• Ticket management: Investigating and

closing tickets on the CRM system. Investigating and canceling duplicated
transactions that have been paid twice by mistake.

• Process enhancement: Continuously

improving operational tasks and developing efficient processes within a short
timeframe.

• **Reconciliation and

cash management**: Reconciling all billers offline and online. Managing cash in
and out of the wallet, including handling pending transactions.

Requirements

• Experience: 1 to 2 years. (Fin-tech or Banking industries are preferred)

• Education level: Bachelor's degree.

• Technical skills must have:

Financial
Reconciliation & Reporting.
Payment
Operations & Settlement Processing.
Data
Accuracy & Analysis.
Compliance & Financial Controls.

• Soft skills and culture fit:

Analytical
& Detail-Oriented Mindset.
Collaboration
& Cross-Functional Communication.
Customer-Centric
and Business-Aware.
Continuous
Improvement Mindset.
Integrity.
Accountability & resilience

Benefits

Medical and social insurance are provided.

Reports to: CFO.