Tahche
Financial System Administrator
- Compensation
- Not disclosed
- Location
- Cebu City, Cebu
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Devops
- Posted
Skills
Must have
- 2+ years of experience in a support or system admin role involving financial systems (NetSuite, Coupa).
- Hands-on experience managing tickets in Zendesk (or similar ticketing system).
- Working knowledge of NetSuite and Coupa, with the ability to troubleshoot and perform light configurations.
- Experience supporting Workato (or similar integration platforms) is a plus; ability to identify and escalate complex automation issues.
- Strong analytical and problem-solving skills with a detail-oriented mindset.
- Excellent communication and interpersonal skills; able to explain technical topics to non-technical users.
- Ability to manage multiple priorities in a fast-paced, high-volume environment.
- Experience supporting end-user onboarding and maintaining system documentation.
- Comfortable working in an agile, collaborative environment; familiarity with or interest in SOX or formal change management is a plus.
Full description
Our U.S partner is seeking a proactive Financial Systems Administrator to support our Finance teamwith day-to-day systems issues and integration projects. Youll manage internal support requests through Zendesk and Slack, working independently to resolve issues, guide users, and escalate when necessary.
This role is a key part of ensuring operational continuity across platforms like NetSuite, Coupa, and Workato. Strong troubleshooting skills, a service-oriented mindset, and the ability to manage user onboarding, documentation, and light system configuration are essential. If youre excited by the opportunity to support global financial operations and cross-functional initiatives, wed love to hear from you.
Responsibilities
- Serve as the primary point of contact for support requests related to financial systems including NetSuite, Coupa, and Workato, primarily from Finance and Procurement teams, with occasional support for Engineering.
- Manage a high volume of tickets using Zendesk, ensuring compliance with established SLAs for response and resolution times.
- Monitor and respond to real-time support inquiries via Slack, offering quick triage and effective troubleshooting guidance, along with workarounds where applicable.
- Independently investigate and resolve system issues, errors, and access problems, using admin-level permissions in NetSuite, Coupa, and Workato.
- Debug and support Workato automations, identifying when issues can be resolved without technical knowledge. Otherwise, escalate to engineering.
- Support onboarding of new users to financial systems, including user provisioning, training, and ongoing guidance.
- Assist with monitoring Workato automations; escalate complex issues to engineering as needed.
- Maintain and enhance internal documentation and FAQs to promote self-service and reduce recurring inquiries.
- Participate in triage, SLA review, and roadmap meetings to review ticket metrics and ongoing initiatives.
- Participate in system enhancements, testing, and deployment of new features or integrations, including user acceptance testing (UAT) and post-release validation.
- Assist with process improvement by identifying trends, recurring issues, and opportunities to streamline support operations or system workflows.
- Collaborate cross-functionally with Finance, Procurement, and Engineering to prioritize support issues and communicate status updates.