Finnish-Speaking Customer Care & Claims Specialist - Greece

Are you fluent in Finnish and passionate about helping people when it matters most? A rapidly growing global leader in device protection is seeking a dedicated specialist to join their team in Athens, Greece.

In this role, you will serve as the first point of contact for Finnish-speaking customers, answering inquiries, processing claims for electronics and appliances, and resolving complaints with empathy and efficiency.

Key Position Details

• Location: Athens, Greece
• Work Model: On-site
• Contract Duration: 8-month contract, with potential for extension
• Language Requirement: Finnish (Native or C1 level)
• Schedule: Monday to Friday, with occasional weekend shifts
• Working Hours: Rotating shifts between 10:00 and 23:00

Compensation & Benefits

• Base Salary: €1,400 gross/month
• Productivity Bonus: Up to €200 per month based on target achievement
• Transportation Bonus: Up to €100 per month (proportional to on-site days after training)
• Training & Development: 2 weeks of structured, in-person induction training followed by 2 weeks of on-the-job nesting, plus ongoing refresher training
• Relocation: Not included

Core Responsibilities

• Resolve customer inquiries efficiently, adhering to standard operating procedures.
• Process new and existing device protection claims, including status updates, approvals, and coordination of repairs or replacements.
• Log and manage complaints within agreed timelines, giving priority handling to vulnerable customers.
• Escalate complex cases to the appropriate specialized teams.
• Ensure data protection and regulatory compliance across all interactions.
• Maintain precise, complete, and compliant claim and case notes in the CRM system.
• Share feedback on recurring issues to support continuous process improvement.

Candidate Requirements

• Language: Native-level or C1 proficiency in Finnish.
• Communication: Excellent verbal and written communication skills, with strong active listening and questioning techniques.
• Technical & Computer Skills: Good working knowledge of PC systems, office software, and CRM platforms; typing speed of at least 25 WPM.
• Problem-Solving & Soft Skills: Strong solution-oriented approach, high empathy, and professionalism when managing challenging interactions.
• Execution: Precise documentation habits and the ability to multitask across several systems simultaneously.
• Education: Minimum high school diploma or equivalent.

How to Apply

If you are ready to build your career in a vibrant capital known for its rich history and culture, apply today to submit your application!