Must have

Fluent in Finnish and English, both spoken and written.
Experience in customer service or technical support, especially in online environments.
Strong understanding of online platforms and their associated functions.
Excellent problem-solving skills with a proactive approach to customer inquiries.
Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction.
Familiarity with CRM systems and customer support tools is a plus.
Ability to work independently and manage time effectively in a busy environment.

Full description

Patrique Mercier Recruitment FR is delighted to announce an opening for a Finnish Speaking Online Platform Support Agent. This role is vital in ensuring that our Finnish-speaking users receive exceptional support as they interact with our online platform. If you have a passion for customer service and a talent for problem-solving, we would love to welcome you to our team!

Responsibilities

Provide top-quality support to Finnish-speaking users through various channels, including email, live chat, and phone, resolving their inquiries and issues related to the platform.
Efficiently troubleshoot and resolve technical problems associated with user accounts and platform functionalities.
Guide users in effectively navigating the platform and utilizing its features to enhance their experience.
Document all user interactions and resolutions in our CRM system to maintain service quality.
Work collaboratively with other teams to identify common problems and recommend improvements for user experience.
Keep abreast of platform updates and feature changes to provide accurate and relevant support.
Follow up with users to ensure their concerns have been addressed and satisfaction achieved.

Requirements

Fluent in Finnish and English, both spoken and written.
Experience in customer service or technical support, especially in online environments.
Strong understanding of online platforms and their associated functions.
Excellent problem-solving skills with a proactive approach to customer inquiries.
Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction.
Familiarity with CRM systems and customer support tools is a plus.
Ability to work independently and manage time effectively in a busy environment.

Benefits

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
And Much More...

Finnish Speaking Online Platform Support Agent

Compensation

Not disclosed

Location

Finland; Athens, Attica, Greece

Work setup

Remote

Seniority

Not specified

Employment

Not specified

Experience

Not specified

Must have

Fluent in Finnish and English, both spoken and written.
Experience in customer service or technical support, especially in online environments.
Strong understanding of online platforms and their associated functions.
Excellent problem-solving skills with a proactive approach to customer inquiries.
Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction.
Familiarity with CRM systems and customer support tools is a plus.
Ability to work independently and manage time effectively in a busy environment.

Full description

Responsibilities

Provide top-quality support to Finnish-speaking users through various channels, including email, live chat, and phone, resolving their inquiries and issues related to the platform.
Efficiently troubleshoot and resolve technical problems associated with user accounts and platform functionalities.
Guide users in effectively navigating the platform and utilizing its features to enhance their experience.
Document all user interactions and resolutions in our CRM system to maintain service quality.
Work collaboratively with other teams to identify common problems and recommend improvements for user experience.
Keep abreast of platform updates and feature changes to provide accurate and relevant support.
Follow up with users to ensure their concerns have been addressed and satisfaction achieved.

Requirements

Fluent in Finnish and English, both spoken and written.
Experience in customer service or technical support, especially in online environments.
Strong understanding of online platforms and their associated functions.
Excellent problem-solving skills with a proactive approach to customer inquiries.
Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction.
Familiarity with CRM systems and customer support tools is a plus.
Ability to work independently and manage time effectively in a busy environment.

Benefits

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
And Much More...