Fire Alarm & Security Service Manager

JOB SUMMARY:

The purpose of the Fire Alarm & Security Service Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned area(s). Perform consistently as a subject matter expert, to achieve communicated objectives to include profitability, growth, and overall performance metrics for assigned area(s).

ESSENTIAL JOB DUTIES:

• Oversight of the assigned fire alarm & security department including inspections & services & installations.

• Responsible for the financial performance, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin and overhead.

• Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the department.

• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.

• Achieve departmental objectives through enhancement and improvements of operations and processes.

• Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for talent requirements.

• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet departments.

• Manage work performed within assigned area including spot checks, ride-a-longs and ongoing training

• Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.

• Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.

• Review and track routes for each Technician and adjust when needed to approve route efficiency; train on how to schedule efficiently.

• Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks.

• Attend and monitor install project meetings and other coordination meetings, as needed.

• Oversee coordination and execution of inspections and service jobs in assigned area.

• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.

• Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.

• Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.

• Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.

• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.

• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.

• As assigned, oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.

• Promote and coordinate continuing education and certification of employees.

• Perform Technician duties as necessary for overall goal achievement.

• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or equivalent, required.

• Bachelor’s degree in Business or equivalent, preferred.

• NICET or state specific certification, preferred.

Experience, Knowledge, Skill Requirements:

• 7 years Fire Life Safety Industry experience, specifically in Fire Alarm, required.

• NICET Level 1 Fire Alarm Certification, required.

• Fire Alarm Systems Agent (FASA) Certification, required.

• 7 years of professional computer skills

• 3 years Supervisory experience within Fire Alarm.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• 3 years using business intelligence systems, Sage 300 CRE, or similar, preferred.

Other Qualifications:

• Valid driver’s license with acceptable driving record required.

• Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

• Must be able to travel 90% of the time, locally.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift <50lbs, reach above and below shoulders, stand and walk for extended periods of time. Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights

Work Environment:

Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.#LI-BH2