Fleet Dispatcher (Dallas Metroplex)
- Compensation
- Not disclosed
- Location
- Fort Worth, TX
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Logistics
- Posted
Skills
Must have
- Experience: 3+ years of proven, high-volume experience as a dispatcher in the transportation, fleet, shipping, or logistics industry. Knowledge and understanding of DOT/FMCSA regulations as they relat
- Tech Savvy: Highly proficient with modern communication and logistics tools, including order management systems, dispatching software, TMS (Transportation Management System) and instant messaging plat
- Soft Skills: Outstanding organizational skills, the ability to effectively multitask, and sound judgment for critical thinking and rapid decision-making under pressure.
- Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly and calmly to drivers, AVOs, and client personnel.
- Data Proficiency: Experience with fast, accurate data entry and a background in running reports or performing basic operational analytics.
- Required Availability: Must be able to work a full 12-hour shift, primarily on site at our Fort Worth, TX office (near Alliance Airport). Possible "overnight schedule" - flexibility and responsiveness
Full description
Who we are
Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.
The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.
About the role
As a Fleet Dispatcher in our Dallas/Fort Worth Operations, you are the real-time command center for our autonomous fleet and the Autonomous Vehicle Operators (AVOs) who manage them. This is a high-stakes, rapid-response role where your exceptional communication, organization, and problem-solving skills directly ensure the seamless execution of our daily routes.
You will act as the central point of contact, navigating both routine logistics and unexpected, time-sensitive incidents. You must maintain clear, calm, and professional communications with AVOs, internal stakeholders, and clients to ensure every delivery is completed safely, accurately, and on time.
Location: On-site at our Fort Worth, TX office / depot (Alliance Airport)
Schedule: 12-hour shifts (Details will be discussed during the interview process)
What you'll do
You will serve as the crucial link between the autonomous fleet, human operators, and the customer base.
Real-Time Fleet Coordination & Communication
- Lead Dispatch: Proactively dispatch and communicate daily shifts, assigned vehicles, and specific route instructions to Autonomous Vehicle Operators (AVOs).
- Route Execution: Monitor the real-time status of all dispatched vehicles and deliveries, prioritize tasks, and provide critical updates to AVOs and clients to maintain the delivery schedule.
- Rapid Response: Serve as the primary contact for all emergency and non-emergency inbound communications (via Slack, phone, and video calls), quickly assessing situations and providing solution-oriented guidance.