Fleet Warranty Manager
- Compensation
- Not disclosed
- Location
- Frisco, Texas, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Education: Bachelor’s degree in Business, Supply Chain, Engineering, Fleet Management, Finance, or related field (or equivalent trade experience combined with technical credentials).
- Experience: 5+ years of progressive leadership experience in heavy-duty fleet management, warranty recovery administration, OEM policy claim management, or commercial shop operations.
- Technical Breadth: Deep technical understanding of Class 8 heavy-duty truck diagnostics/aftertreatment systems, medium-duty delivery vehicles, beverage trailers, refrigeration units, and warehouse MHE
- Systems Expertise: Advanced proficiency with enterprise Fleet Maintenance Systems (FMS/CMMS) warranty modules (e.g., Trimble TMT, AssetWorks, RTA, Ryder/Penske platforms), Microsoft Office, OEM dealer
- Financial & Negotiation Skills: Proven track record of negotiating high-dollar claim recoveries with OEMs, auditing repair orders, and tracking financial realization alongside Finance.
- Regulatory Knowledge: Solid understanding of FMCSA safety standards, DOT inspection criteria, and OSHA compliance related to fleet maintenance.
Full description
Job Overview:Fleet Warranty Manager: Frisco, TX / Remote - The ideal candidate will be based in Frisco, TX but will consider candidates in other locations.
The Fleet COE Warranty Manager leads enterprise warranty recovery, asset reliability tracking, and OEM policy claim administration across the KDP Beverage Operating Unit. Supporting approximately 200 technicians, 50 internal maintenance shops, 9 Regions, and 3 Business Units, this role aggressively pursues OEM warranty reimbursements, tracks component failure rates, and establishes nationwide warranty workflows to reduce total cost of ownership (TCO) across Class 8 heavy-duty tractors, route delivery vehicles, beverage trailers, and warehouse Material Handling Equipment (MHE).
In this role, you will act as the primary owner for warranty strategy within the Fleet COE, partnering with the Fleet COE Capability Manager, Fleet COE Parts Manager, Regional Fleet Managers, Fleet Field Leadership and OEMs to transform warranty recovery into a disciplined, high-return financial driver for KDP.
Responsibilities:
- Work schedule (Monday–Friday, weekends, travel, etc.) Regular business hours, 30% travel, (50% travel during FMS implementation)
- Typical start time and average workday: 8am-5pm with occasional off hours (keep in mind different time zones they support)
Warranty Administration & Financial Recovery
- Lead end-to-end national warranty tracking and claim submission workflows across all OEMs (e.g., Freightliner, Volvo, Cummins etc.), component suppliers, and third-party repair networks.
- Audit internal repair orders and external vendor invoices to ensure all eligible claims (standard, extended, policy adjustments, and campaign/recall work) are captured, filed, and collected promptly.
- Negotiate directly with dealers, OEMs, and aftermarket suppliers to maximize financial recovery, secure goodwill allowances, and resolve technical warranty disputes.
- Partner with the Fleet Parts Manager to establish standardized shop protocols for defective parts retention, tagging, and return pipelines required for vendor claim validation.
Asset Performance & Predictive Reliability
- Monitor asset health, equipment downtime trends, and failure rates to identify recurring component defects and collaborate with OEM engineering teams on solutions.
- Analyze Repair & Maintenance (R&M) trends and telematics fault code data (Geotab) to build proactive and predictive maintenance protocols alongside the Capability Manager.
- Oversee national campaign recall rollouts, OEM technical service bulletins (TSBs), and mandatory software/after treatment update schedules across the fleet.