FOH - Lead Bartender

Position Purpose: The lead bartender is a skilled bartender with the potential to grow as a bar leader proving the ability to implement the training program and provide technical guidance to new team members. S/He provides quality customer service, demonstrates knowledge, and continues to learn and educate themselves on beverage products and related equipment. Continuously building customer relationships and fostering a positive and friendly restaurant environment. The lead bartender fulfills any other duties the manager or the assistant manager assigns.

Key Responsibilities/Accountabilities:

Leadership

Train new hires on product knowledge, service standards acting as a mentor.
Supervise opening or closing duties in the absence of a manager, communicating with management via telephone

regarding any staffing or facilities issues.

Report any service, maintenance, or quality concerns to management so that they can address.
Responds proactively to prevent customer service situations.
Provides quality control and standardize the execution of the recipes from team.
Participate as a member of the opening team in a new location.
Reports all customer complaints to the manager on duty.
Uphold the integrity of the business entails adhering to ethical standards, maintaining quality in products and services, and representing the establishment positively.

Counter Service & Maintenance

Greet bar guests and make guests waiting for tables feel welcomed and acknowledged.
Make the cocktails and coffee drinks, (if no barista is present) for dining room as ordered by dining room servers and serve the bar guests.
Ensure proper measurements of cocktail ingredients, especially signature cocktails.
Ensure that a credit card is used to open any tabs that are not being closed right away.
Ensure that all drinks are correctly entered on all checks.
Maintain correct pars of beers, wines by the glass, juices, and waters in bar refrigerators.
Maintain appearance of bar in an on-going manner throughout service.
Follow and complete closing bar check list prior to departure unless otherwise assigned by management.
Perform the cash drawer checkout after each shift and place the “cash payments amount” in a separate envelope in the office (with only the checkouts).
Accurately maintain the organization and cleanliness of the bar and the front lounge area in accordance with Health Department standards
Requisition all needed liquor, beer and wine and keep the bar stocked at all times and restock based on needs.
Make sure to have all ingredients and garnishes needed for preparation of beverages and signature cocktails.
Communicate any problems (lighting, cooling units, etc.) to management immediately.
Leave the bar and coffee station clean and fully stocked at the end of the shift.
Assist with delivery tablets and delivery couriers as needed.
Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
Be an expert on our brand and offerings.
Will promote the new cart featuring champagne, cocktails, and after-dinner drinks upselling
Expected to work in the lounge, bar making drinks, serving tables and taking orders of drinks or food in the dining room

Minimal Essential Requirements:

The ability to work as part of a team, work quickly and follow directions.
Very basic food handling, preparation, and cleaning skills are welcomed.
Time management and ability to work under pressure to manage high volume of production.
Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow set standards.
Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
I have read, fully understand, and agree to full responsibility for the duties laid out in the job description.