FOH Manager

Job Title: Restaurant Manager

Reports To: General Manager

Department: Operations

Company Overview

4 Star Restaurant Group is a Chicago-based hospitality company operating a variety of full-service, from-scratch restaurants, including The Smoke Daddy, The Perch, Remington’s, Crosby’s Kitchen, Ella Elli, Frasca, and Tuco & Blondie. Our mission is to deliver exceptional dining experiences at a great value, while maintaining a strong focus on genuine hospitality, guest satisfaction, and employee development.

Position Summary

The Restaurant Manager (RM) plays a key role in the daily operations of the restaurant, helping lead service excellence, financial performance, team development, and guest satisfaction. This is an entry-level management role ideal for individuals seeking long-term growth in hospitality leadership.

Essential Responsibilities

Leadership & Team Development

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Promote and uphold 4 Star’s core values and operational standards.

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Actively coach, develop, and support hourly team members through clear communication and consistent feedback.

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Participate in hiring, onboarding, performance evaluations, and disciplinary conversations.

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Lead by example through professionalism, accountability, and active floor presence.

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Foster a positive, inclusive, and team-oriented work environment.

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Collaborate with the management team on daily operations, staff scheduling, and performance improvement initiatives.

Financial & Operational Oversight

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Manage labor effectively during shifts to align with forecasted business needs.

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Monitor ordering and inventory in accordance with budget guidelines.

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Ensure adherence to operational systems and processes as established by the company.

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Conduct routine audits (cleanliness, safety, guest experience) and follow through on corrective actions.

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Enforce compliance with federal, state, and local health, safety, and labor regulations.

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Maintain shift routines for opening, mid-shift, and closing to ensure service and cleanliness standards are met.

Guest Experience

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Actively engage with guests to ensure satisfaction and resolve concerns in real time.

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Support kitchen and bar execution to meet target ticket times and service quality standards.

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Communicate guest feedback with team members for ongoing service improvement.

Qualifications

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2+ years of restaurant management or key-holder experience in a high-volume environment

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Demonstrated ability to lead teams and develop staff

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Strong verbal and written communication skills

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Tech-savvy and able to work with restaurant software and reporting tools

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Passion for hospitality, team development, and results-driven leadership

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Must be available to work evenings, weekends, and holidays as needed

Physical Requirements & Work Environment

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Must be able to stand and walk for extended periods

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Ability to lift up to 50 pounds

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Frequent bending, reaching, and stooping required

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Exposure to various environmental conditions including indoor/outdoor dining, low lighting, and food allergens

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Must be able to work in loud environments and communicate clearly with guests and team members

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Disclaimer

This job description is intended to describe the general nature of the work performed. It is not an exhaustive list of all responsibilities, duties, or requirements. 4 Star Restaurant Group reserves the right to modify job duties or descriptions at any time, with or without notice.

Equal Opportunity Employer

4 Star Restaurant Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.