Food and Beverage Supervisor

Job Summary

The Food and Beverage Supervisor is responsible for overseeing daily food and beverage operations to ensure excellent customer service, efficient staff performance, and compliance with quality, hygiene, and safety standards. The role will coordinate all F&B service operations, including managing outsourced food deliveries, ensuring proper preparation and presentation, and will ensure timely and exceptional in-room dining experiences while supporting overall guest satisfaction.

Job Responsibilities 1

Operations & Service Delivery

Supervise food preparation, heating, plating, and presentation

Support lobby and in-room dining service during peak periods

Quality, Safety & Hygiene

Ensure food safety, hygiene, and service standards are strictly followed

Monitor quality and presentation of all food served

Staff Supervision & Training

Train and guide lobby attendants on F&B service procedures

Prepare daily service schedules and assign tasks

Inventory & Supplier Coordination

Manage inventory of F&B supplies and equipment

Coordinate with external food suppliers and monitor deliveries

Guest Relations

Handle guest complaints and resolve service issues promptly

Administration & Records

Maintain accurate records of orders and supplier invoices

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Strong understanding of in-room dining workflows and outsourced food service management.

Skilled in monitoring stock levels and minimizing wastage.

Ability to handle guest requests and complaints professionally and clear and professional interaction with guests and team members.

Efficient in prioritizing tasks during peak service hours and quick resolution of operational challenges and guest issues.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 3 years working experience

2 years relevant working experience

1 year GCC experience is a plus

Competencies

Agility

AI Fluency

Food and Beverage Quality Management L2

Food Safety and Sanitation L2

Guest Relations L2

Leadership_321977503

Product and Service Knowledge L2

Quality_321977507

Quality and Safety L2

Resilience

Education

Bachelor's Degree in Hotel and Restaurant Management or any related field