Food & Beverage Supervisor

Essential Functions:

• Directs the daily work activities of assigned personnel within the Food and Beverage facility

• Ensures sufficient staffing of all Food and Beverage areas

• Establishes policies and procedures for Food and Beverage team members, to include safety and personal hygiene

• Ensures that team members have all required certification validated

• Perform routine inspection of all Food and beverage areas and equipment

• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication

• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations

• Ensures that team members clearly understand and are held accountable for their performance expectations

• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained

• Ensures venue products and Food and Beverage experience surprises and delights the guests

• Visible in all areas engaged with guests and team members, ensuring all guests expectations has been met

• Manage team members performance according to spot light behaviors

• Ability to conduct a fun informative huddle session

• Solicits and responds to guest feedback by direct interaction

• Supervises all front line Food & Beverage team members, which includes maintaining proper employee relations, recognition, evaluating performance and administering discipline

• Portrays ability to maintain an exciting and fun environment

• Responsible for maintaining all employee records

• Adheres to all Internal Controls, policies & procedures

• Responsible for appropriate/accurate inventories of supplies

• Ensures compliance with all regulatory, internal controls, policies and procedures

• Communicates and cooperates with the food & Beverage production management team

• All other job duties as assigned

Knowledge, Skills & Abilities:

• Must be 21 years of age

• Must have excellent leadership and customer service/communication skills

• Excellent verbal and written communication skills required

• Excellent problem solving and critical thinking skills required

• Must have a professional experience, be able to lead people and be a team player

• Work requires schedule flexibility which may include nights, weekends, and holidays

• Work requires knowledge of computer programs- Microsoft Suite

• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.

• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.

• Respond to visual and aural cues.

• Must have the manual dexterity to operate a computer and other necessary office equipment.

• Must be able to tolerate areas containing dust, loud noises and bright lights.

• Must be able to work varied shifts, weekends and holidays as needed.

• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.

• Ability to speak distinctly and persuasively.

• Must be able to read, write, speak, and understand.

Education and Experience:

• High school diploma or equivalent required

• College degree in culinary arts, hospitality or hotel management preferred

• Previous supervisory experience in high volume restaurant industry preferred

• Minimum of 3-5 years’ experience in food and beverage required

Required Certification/License:

• Must be able to obtain an Ohio Lottery Commission license