Food & Beverage Supervisor

About The Waitomo Glowworm Caves - Discover Waitomo:The restaurant team serves a range of delicious food and beverages in the award-winning Waitomo Glowworm Caves Visitor Centre.

Our core values that drive the business are Manaakitanga, Kaitiakitanga and Whanaungatanga - all of which are also measures of our care for our people and our place.
A great work environment - where you'll spend your day surrounded by positive, passionate and multicultural people.
Part of Tourism Holdings Limited (thl) - NZ's premium tourism company operating iconic kiwi brands The Legendary Black Water Rafting Company and Waitomo Homestead.

About the role:
We’re looking for an experienced and motivated full-time permanent Food & Beverage Supervisor to support the Business Manager in leading our café operations at Discover Waitomo. This is a hands-on senior role where you’ll help deliver high-quality food and beverage service, exceptional customer experiences, and smooth day-to-day operations.

As Front of House Supervisor, you’ll play a key part in leading the Food & Beverage team and maintaining high standards across customer service, café presentation, food handling, cash management, stock control, and daily operations. You’ll also support the Business Manager with administration, staff training, rostering, recruitment support, SOP updates, and licence/certificate renewals.

Key responsibilities:

Lead the front of house team in daily operations
Deliver outstanding customer service in a fast-paced café environment
Maintain high presentation, cleanliness, and food safety standards
Support food preparation, counter presentation, and stock rotation
Manage POS support, till balancing, and cash reconciliation
Assist with ordering, stock control, and end-of-month stocktake processes
Support staff training, team meetings, and continuous improvement initiatives
Follow company policies, SOPs, and health and safety requirements
Provide support across other Discover Waitomo sites when required

What we’re looking for

Proven experience in a busy hospitality environment
Strong customer service and communication skills
Demonstrable food handling and barista skills
Strong attention to detail and ability to work under pressure
Good numeracy, literacy, and PC skills
A reliable, hands-on approach with a strong work ethic
Availability to work a 7-day rotating roster, including weekends and public holidays

Why join us?
This is a great opportunity to step into a senior hospitality role in one of New Zealand’s iconic tourism destinations. You’ll be part of a supportive team environment and contribute to delivering memorable visitor experiences every day.